Senior Director, Growth jobs in United States
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Crescendo · 1 day ago

Senior Director, Growth

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

Crescendo is the first AI-native contact center, combining advanced AI with multilingual human experts to deliver exceptional customer experiences. The Senior Director, Growth will be responsible for building and optimizing the go-to-market infrastructure to drive pipeline and revenue, focusing on analytics and performance metrics.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
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Growth Opportunities

Responsibilities

Build, operate, and continuously optimize the GTM tech stack, including Clay, HeyReach, Instantly, Nooks, Make, and related tools
Design and launch scalable outbound and inbound systems that directly generate qualified pipeline
Partner tightly with Sales and Marketing leadership to translate real customer and rep feedback into systems that perform in production
Own pipeline and revenue performance, with clear accountability for pipeline, conversion rates, and deal creation
Instrument, monitor, and debug analytics across the funnel, investigating anomalies, identifying root causes, and implementing fixes
Architect and maintain CRM workflows, automation, attribution, and data models in HubSpot and Salesforce
Implement and operationalize core marketing motions such as ABM, SEO, AEO, lifecycle, and outbound in a measurable, repeatable way
Establish fast experimentation loops: launch, measure, learn, iterate

Qualification

GTM tech stackCRM workflowsData analyticsComputer science degreeAnalytical skillsProduct-minded builderCollaboration with SalesCuriosityEmpathy

Required

Strong technical foundation; a computer science degree is highly preferred
Proven ability to work directly in modern GTM tooling and CRMs at scale
Highly analytical, with the ability to investigate data issues and performance gaps independently
Product-minded builder who obsesses over outcomes & speed

Company

Crescendo

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Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
dateFounded in 2024
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.crescendo.ai

Funding

Current Stage
Late Stage
Total Funding
$50M
Key Investors
General Catalyst
2024-10-02Series C· $50M

Leadership Team

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Matt Price
Founder and CEO
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Michelle Donnelly
Chief Revenue Officer (CRO)
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Recent News

GlobeNewswire
Crescendo's New AI Shopping Assistant Converts at 2-4X Industry Average
2026-01-14
Billboard
Why Banks Could Start Lending More Money for Music Catalogs
2025-12-13
Crescendo
Crescendo Unveils Multimodal AI: A First for Customer Experience
2025-10-29
Company data provided by crunchbase