Goodwin Recruiting · 2 days ago
HOTEL & RESTAURANT OFFICE MANAGER JOB DESCRIPTION JN -012026-170047
Beacon, NY
Full-time
Onsite
Mid Level
$65K/yr - $80K/yrGoodwin Recruiting is seeking a Hotel & Restaurant Office Manager to oversee the operations of the hotel front desk and manage the guest experience. The role involves direct management of the front office team, ensuring high-quality guest services, and collaborating with various departments to enhance the overall guest experience.
ConsultingRecruitingStaffing Agency
Responsibilities
Directly manage the Front Office Team to ensure it is operating successfully
Know of all aspects of the front desk, night audit, telephone systems, interfaces, service contacts, and computer systems
Work scheduled front desk shifts if needed
Work with the Executive Housekeeper and the housekeeping team to identify, record and report maintenance issues
Ensure accurate guest folios, including proper room charges, incidentals and taxes
Know local health and safety codes and regulations that apply to the hotel
Assist sales managers in managing room blocks for wedding, social and corporate clients
Field onsite inquiries for group rates, large party restaurant reservations, events and other sales where appropriate
Assist in hiring, reviewing and disciplining all front desk team members
Review and submit weekly payroll to the Accounting Manager
Manage requests for time off for direct reports
Maintain a positive, cooperative work environment between team members and management
Keep detailed records of all front desk team member consultations, misconducts, call outs, reviews, etc
Maintain high visibility with all front office team members and guests and personally demonstrate a commitment to guest services in responding promptly to guest needs
Oversee all aspects of a guest's stay, ensuring the guest experience is positive and in line with the hotel's standards
Ensure hotel standards and services contribute to the delivery of consistent guest service
Properly train front office team members to deliver high-quality service and resolve guest complaints promptly and efficiently
Stay updated on local knowledge, attractions, events, and services to provide accurate recommendations to guests
Working closely with other departments like housekeeping, events and the restaurant to ensure a seamless guest experience across all touchpoints
Regularly review guest feedback and identify trends to pinpoint areas for improvement, then developing action plans to address concerns
Qualification
Required
Directly manage the Front Office Team to ensure it is operating successfully
Know of all aspects of the front desk, night audit, telephone systems, interfaces, service contacts, and computer systems
Work scheduled front desk shifts if needed
Work with the Executive Housekeeper and the housekeeping team to identify, record and report maintenance issues
Ensure accurate guest folios, including proper room charges, incidentals and taxes
Know local health and safety codes and regulations that apply to the hotel
Assist sales managers in managing room blocks for wedding, social and corporate clients
Field onsite inquiries for group rates, large party restaurant reservations, events and other sales where appropriate
Assist in hiring, reviewing and disciplining all front desk team members
Review and submit weekly payroll to the Accounting Manager
Manage requests for time off for direct reports
Maintain a positive, cooperative work environment between team members and management
Keep detailed records of all front desk team member consultations, misconducts, call outs, reviews, etc
Maintain high visibility with all front office team members and guests and personally demonstrate a commitment to guest services in responding promptly to guest needs
Oversee all aspects of a guest's stay, ensuring the guest experience is positive and in line with the hotel's standards
Ensure hotel standards and services contribute to the delivery of consistent guest service
Properly train front office team members to deliver high-quality service and resolve guest complaints promptly and efficiently
Stay updated on local knowledge, attractions, events, and services to provide accurate recommendations to guests
Working closely with other departments like housekeeping, events and the restaurant to ensure a seamless guest experience across all touchpoints
Regularly review guest feedback and identify trends to pinpoint areas for improvement, then developing action plans to address concerns
Company
Goodwin Recruiting
Goodwin Recruiting is one of the top executive and management recruitment agencies nationwide.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Goodwin
President
Scott Gaba
Vice Chairman / Co-Owner
Recent News
Goodwin Recruiting
2025-11-05
2025-01-07
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