Hiab USA ยท 3 days ago
Field Service Technician
Jessup, MD
Full-time
Onsite
New Grad, Entry LevelHiab USA is dedicated to keeping everyday life moving and building a better tomorrow. They are seeking a Field Service Technician to perform service and maintenance on equipment, ensuring customer satisfaction and adherence to safety standards.
Consumer Goods
Responsibilities
Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
Follow Hiab Customer Satisfaction Guidelines
Protect self and others
Follow applicable safety rules, agreed working practices and environmental requirements
Alert District Service Manager if equipment safety is jeopardized due to any reason
Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
Submit regular reports in the format specified by District Service Manager
Keep adequate records and maintain documentation in line with agreed standards
Plan and manage time and resources for maximum benefit of Hiab and the customer
Make judgements about the most cost effective and efficient approach to providing service
Maintain documentation to ensure accurate invoicing to the customer
Manage and protect the security and traceability of spare parts
Recognize sales opportunities and communicate to District Service Manager
Provide feedback to District Service Manager to support continuous quality improvement
Participate in innovative thinking about ways to improve service efficiency
Qualification
Required
Technical and product knowledge
Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
Follow Hiab Customer Satisfaction Guidelines
Protect self and others
Follow applicable safety rules, agreed working practices and environmental requirements
Alert District Service Manager if equipment safety is jeopardized due to any reason
Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
Submit regular reports in the format specified by District Service Manager
Keep adequate records and maintain documentation in line with agreed standards
Plan and manage time and resources for maximum benefit of Hiab and the customer
Make judgements about the most cost effective and efficient approach to providing service
Maintain documentation to ensure accurate invoicing to the customer
Manage and protect the security and traceability of spare parts
Recognize sales opportunities and communicate to District Service Manager
Provide feedback to District Service Manager to support continuous quality improvement
Participate in innovative thinking about ways to improve service efficiency
Benefits
Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Paid training
Boot allowance
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Company
Hiab USA
Hiab is a leading provider of smart and sustainable load handling solutions.
Founded in 1944
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase