goodr · 12 hours ago
Fraud Analyst
Los Angeles
Full-time
Hybrid
Senior Level
$85K/yr - $95K/yr
5+ years expgoodr is a company that creates and sells active eyewear with a focus on sustainability and fun. The Fraud Analyst will be responsible for identifying, investigating, and mitigating fraudulent activities across sales channels, ensuring the protection of customers and the business.
Retail
No H1B
Responsibilities
Detect, investigate, and mitigate fraudulent transactions, unauthorized activity, and third-party selling across retail and e-commerce channels
Defend our digital borders by shutting down imposter websites and monitoring unverified sellers across platforms like Amazon and TikTok Shop
Research and analyze suspicious customer and retailer activity to identify patterns, trends, and emerging fraud risks
Review and respond to complex fraud-related service requests and chargebacks (consumer and retailer)
Play detective on secondary marketplaces to verify product authenticity and ensure B2B partners aren’t leaking stock where they shouldn't
Conduct detailed fraud investigations, including gathering evidence, documenting findings, and preparing summaries and reconciliations
Monitor account activity and transaction data to identify potential front-end and back-end fraud
Evaluate fraud incidents to identify process gaps, internal control weaknesses, or system vulnerabilities
Recommend improvements to policies, procedures, tools, and user experience to reduce fraud risk and financial loss
You will act as the ultimate connector, bridging the gap between Sales, Digital, Legal, and Operations to keep our product integrity airtight
Poke holes in our internal systems to find vulnerabilities and process gaps before they can be exploited
Maintain accurate investigation documentation in accordance with internal standards and legal requirements
Track fraud trends, losses, and outcomes to support reporting and ongoing prevention efforts
This role is in the Systems team and will report directly to the Director of Systems
Perform other related duties as assigned
Qualification
Required
5+ years of experience in fraud evaluation, reporting, and monitoring within the e-commerce world
Experience working with fraud detection tools, e-commerce platforms, or customer support systems (e.g. Red Points, Parcel Labs, Yotpo, Amazon Brand Registry, or similar)
Strong analytical and investigative skills with the ability to identify patterns, anomalies, and root causes
Experience responding to chargebacks and documenting fraud cases
Ability to evaluate processes and recommend practical improvements to reduce risk and loss
Excellent written and verbal communication skills, including the ability to clearly document findings and explain recommendations
Comfortable working with ambiguity in a fast-paced, evolving environment
Highly organized, detail-oriented, and able to manage multiple cases simultaneously
Resourceful, proactive, and able to work independently while collaborating effectively with cross-functional partners
Solid organizational skills including attention to detail and multitasking skills
A self-starter who can prioritize effectively and coordinate work across multiple departments
Thinks planning and organizing are fun
Loves creating order out of chaos
Is happy to give away credit to their team
Loves getting and giving feedback
Is into personal growth
Thinks fun is being great at your work (not partying)
Is a proactive, independent problem solver who can research, test, and validate solutions when answers aren't obvious
Preferred
Bonus points for Basset Hound Science or Dinosaur Law
Bonus points if you have experience with both B2B and D2C risk profiles
Strong working knowledge of Asana or similar project management tools
Benefits
Paid vacation (we encourage you to take time off!)
Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
Medical, Dental, and Vision benefits
401(K) with company matching
Financial Wellness Counseling
Sunglasses. Duh.
Company
goodr
Goodr is creating fun, fashionable, and functional sunglasses that everyone can afford.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Lease
CEO & Co-Founder
Recent News
Business Journals
2024-04-28
2024-03-25
2023-07-12
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