Pathward ยท 15 hours ago
End User Computing II
Phoenix, AZ, USA
Full-time
Onsite
Mid Level
$50K/yr - $84K/yr
3+ years expPathward is a financial empowerment company dedicated to creating financial inclusion for all. The End User Computing II role involves supporting the delivery of technology services, serving as the initial point of contact for IT support requests, and resolving common hardware, software, and network issues.
ConsultingFinanceFinancial Services
Responsibilities
Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems
Diagnose, troubleshoot, and resolve common hardware, software, and network issues
Accurately log, prioritize, and manage incidents and service requests in ServiceNow
Escalate unresolved issues to Tier 2/3 support teams
Support Windows and macOS devices, mobile devices, printers, and peripherals
Assist users with account access, password resets, MFA, and identity management
Support collaboration tools such as Microsoft 365, Teams, and VPN solutions
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent education and work experience
Typically, 3+ years with bachelor's or equivalent
Customer-first mindset with strong problem-solving abilities
Ability to prioritize and manage multiple requests in a fast-paced environment
Clear written and verbal communication skills
Attention to detail and commitment to process adherence
Team-oriented with a continuous improvement mindset
Benefits
Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Company
Pathward
Pathward is a financial firm that provides investment strategies to promote business growth for organizations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brett Pharr
Chief Executive Officer
Greg Sigrist
Chief Financial Officer
Recent News
2025-12-15
2025-12-15
2025-12-04
Company data provided by crunchbase