Call Center Representative jobs in United States
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DIGITAL HARBOR, Inc. · 1 day ago

Call Center Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Digital Harbor is a leading innovator of Composite Risk & Compliance solutions, proven in major US Financial Institutions and Government agencies. They are seeking personable and responsible customer service representatives to assist customers in resolving issues over the phone.

ComplianceFinanceFinancial ServicesInformation Technology

Responsibilities

Take large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to assist customers

Qualification

Customer support experienceVerbal communicationActive listeningCRM systems familiarityTeam playerTime managementPresentation skills

Required

High school diploma
Proven customer support experience or other exceptional customer service demonstrated
Ability to learn quickly and grasp large amounts of information
Excellent verbal and written communication
Coexist well with others and be a team player
Customer focused and ability to work with different personalities
Ability to multi-task, prioritize, and manage time effectively
Track record of achieving goals and quota
Strong phone handling skills and active listening
Familiarity with CRM systems and practices
Punctual and dependable to be on time and complete your tasks
Presentation skills

Preferred

WEST COAST applicants preferred

Company

DIGITAL HARBOR, Inc.

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Digital Harbor proudly calls itself an innovation-driven company that holds a strong vision of reimagining the future of the enterprise world.
dateFounded in 1997
location
Reston, Virginia, USA
people-size201-500 employees
web-link
https://digitalharbor.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2007-07-31Acquired

Leadership Team

R
Rohit Agarwal
President & CTO
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Company data provided by crunchbase