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Pentair · 15 hours ago

Technical Service Representative- Phoenix, AZ

United States

Full-time

Remote

New Grad, Entry Level

$23/hr - $25/hr

Pentair is a global company committed to improving lives and the environment through sustainable innovations. They are seeking a Technical Service Representative to provide quality support for pool and spa equipment issues, ensuring customer satisfaction through effective communication and problem resolution.

ElectronicsIndustrial ManufacturingManufacturingWater

H1B Sponsor Likely

Responsibilities

Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness

Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers

Demonstrate experience in problem resolution and technical problem identification

Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary

Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Qualification

Technical product supportMechanical/electrical systemsCustomer support processWritten communicationEmpathyResourcefulnessAttention to detailFlexibilityTeamwork

Required

Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness

Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers

Demonstrate experience in problem resolution and technical problem identification

Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary

Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Understanding the customer support process using patience, compassion, and empathy

Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals

Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

Preferred

Experience in technical product support (hands on, phone support, or other experience) is desired

Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred

Entry level knowledge of the 5 product groups within Pentair Pool

High School Diploma required, associate's degree preferred

Benefits

Health benefits

A generous 401(k)

Employee stock purchase program

Disability benefits

Life insurance

Critical illness insurance

Accident insurance

Parental leave

Caregiver leave

Tuition reimbursement

Paid time off

Wellness programs to encourage a healthy work/life balance

Company

Pentair

Glassdoor3.9

Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment.

Founded in 1966

Twickenham, Richmond upon Thames, GBR

5001-10000 employees

http://www.pentair.com

H1B Sponsorship

Pentair has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)