Customer Support Lead jobs in United States
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Kelly · 1 day ago

Customer Support Lead

positionFargo, ND
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$17/hr - $17/hr
date2+ years exp

Kelly is a staffing company dedicated to providing limitless opportunities for career growth. They are seeking a Customer Support Lead to maintain professionalism and empathy in customer interactions, respond to inquiries, and process orders accurately.

OutsourcingProfessional Services
badNo H1Bnote

Responsibilities

Maintaining a positive, empathetic, and professional demeanor in all customer interactions, reporting to the Customer Service Manager
Responding promptly to customer inquiries via phone, email, and text messaging, ensuring timely resolution of questions and concerns
Processing orders and modifications accurately while documenting customer interactions and collaborating with internal team members as needed

Qualification

Customer service experienceVerbal communicationWritten communicationData entryOrganizational skillsEmpathyProfessionalismAttention to detail

Required

High school diploma, GED, or equivalent
Minimum of 2 years of customer service experience
Strong verbal and written communication skills
Ability to remain calm and professional when handling stressed or upset customers
Comfortable working with computers for accurate data entry
Strong organizational skills with attention to detail
Available to work extended hours and some weekends during peak season (August–November), with hours from 8 am – 5 pm

Benefits

Full health insurance after just 3 months, where the company covers half of a single policy
Aflac
Dental
Life insurance
Holiday pay immediately upon starting
Vacation and sick time after one year of employment
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan

Company

Kelly

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Glassdoor3.4
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We’ve been helping organizations find the people they need longer than any other company in the world.
dateFounded in 1946
location
Troy, Michigan, USA
people-size10001+ employees
web-link
https://www.kellyservices.com

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Chris Layden
Chief Executive Officer
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N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer

Recent News

EIN Presswire
Recruitment Process Outsourcing Market Projected to Reach $14.58 Billion with 15.5% CAGR by 2029
2025-11-26
Kelly Services, Inc.
Kelly Reports Third-Quarter 2025 Earnings
2025-11-08
thefly.com
Kelly Services reports Q3 adjusted EPS 18c, consensus 41c
2025-11-08
Company data provided by crunchbase