Integrated Solutions Consulting · 1 day ago
TECHNOLOGY SPECIALIST
Edwardsville, IL
Contract
Hybrid
Entry, Mid LevelIntegrated Solutions Consulting (ISC) is looking for an enthusiastic Technology Specialist to provide technical assistance on their automated platform, Odysseus Enterprise System (OES). The role involves troubleshooting, training staff and clients, and enhancing system functionality through direct collaboration with project teams.
ConsultingPublic Safety
Responsibilities
Serve as the first point of contact for staff/clients seeking technical assistance over the phone, e-mail, or job ticket
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by staff/clients
Walk the client through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on ISC systems and services
Document all interactions
Develop and deliver training programs on the ISC systems
Work directly with project teams to enhance the system and ensure effective roll-outs
Identify and suggest possible improvements on procedures
Identifies and procures the hardware and software needed to satisfy user requirements
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises
Loads appropriate software packages such as operating systems, networking components and office applications
Assists in the customization and adaptation of existing programs to meet users’ requirements
Provides telephone, in-person and online support to end-users
Coordinates activities with network services and information systems group
Qualification
Required
Has associates degree, technical training or college level courses
Excellent written and oral communication skills
Basic programming skills
Knowledge of Articulate or similar online course development systems
Flexible style, able to immediately adapt to changing priorities
Demonstrate the ability to master the ISC OES
Demonstrate the ability to develop and facilitate training on automated systems
Working knowledge of office automation products, databases and remote control
Working knowledge of automated systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
Company
Integrated Solutions Consulting
Integrated Solutions Consulting is a public safety firm that develops & implements comprehensive crisis & consequence management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Rogan
Partner
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