Apply on Employer Site

Liberty · 2 days ago

Representative, Customer Service

Litchfield Park, AZ

Full-time

Onsite

Mid Level

3+ years exp

Algonquin Power & Utilities Corp., parent company of Liberty, is committed to providing safe and reliable energy and water solutions. As a Customer Service Representative, you will deliver exceptional customer support by managing high-volume inbound calls, resolving inquiries, and processing payments.

EnergyRecyclingRenewable EnergySustainabilityWaste ManagementWater

Responsibilities

Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues

Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness

Generate and manage service orders, providing customers with updates on service requests

Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail

Handle routine cash drawer management and balance transactions at the end of each day

Perform other responsibilities as requested by leadership to support overall team objectives

Qualification

Call center experienceBilingual in English/SpanishCustomer service skillsCash handling experienceProblem-solving skillsCommunication skillsAttention to detail