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Discovery Land Company · 12 hours ago

Corporate IT Support Engineer

Beverly Hills, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $90K/yr

5+ years exp

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts. They are seeking a Corporate IT Support Engineer to provide technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and software applications across the organization.

Commercial Real EstateReal EstateReal Estate Investment

H1B Sponsor Likely

Responsibilities

Assists company staff with technical support of desktop computers, applications, server system and related technology

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems

Assists the IT Director and gains progressive responsibilities relating to the company’s IT infrastructure over time

Provides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects

Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed

Troubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required

Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines

Works with vendor support contacts to resolve technical problems with desktop, server, and networking systems to include hardware and software

Trains and orients Discovery Land Company staff on use of hardware and software

Primary individual responsible for desktop and server system and component ordering for both headquarters and project locations

Oversee and tracks successful fulfilment of all orders

Provide Project Scope and Definitions – Anticipate project deviations and define and implement risk mitigation strategies

Oversee the process to enable changes to defined scope of the project as required

Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects

Develop and /or maintain a database for Issues Management, which contains all issues identified to date for each project

Qualification

IT supportTroubleshootingWindows operating systemAudio/visual equipmentMacOS operating systemSupport ticketing systemsCrowdStrikeN-AbleMerakiCiscoVMwareMicrosoft Office SuiteTeam environmentEnglish languageCommunication skillsCustomer-focusedProblem-solvingFlexibilityPositive attitudeInterpersonal skills

Required

Minimum 5 years' experience in an executive support capacity

Must possess strong knowledge of audio/visual meeting room equipment and Teams, Zoom and Webex meeting client software technology

Proven experience in IT support, troubleshooting, and maintenance

Strong knowledge of Windows and/or macOS operating systems

Familiarity with Support ticketing systems, CrowdStrike, and N-Able

Familiarity with Microsoft Office Suite and other commonly used business applications including strong experience with IM client applications such as Teams, Webex and Zoom

Excellent problem-solving and communication skills

Customer-focused with a commitment to delivering high-quality support along with strong support experience with executive staff

Ability to work independently and collaboratively in a team environment

Ability to work efficiently in a high-pressure environment with tight deadlines

Flexibility and ability to pivot to new projects and desire to work in fast-paced environment

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to read, write, speak, and understand English; additional languages preferred

Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length

Availability and ability to occasionally travel

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field preferred

Experience with Meraki, Cisco, and VMware are a plus

Industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Benefits

Competitive Pay

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Paid Holidays

Employee Meals, Referral Incentives, and Recognition Programs

Holiday Pay

Professional development and upward mobility opportunities

Work-Family Culture

Company

Discovery Land Company

Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.

Founded in 1994

Scottsdale, Arizona, USA

1001-5000 employees

http://discoverylandco.com

H1B Sponsorship

Discovery Land Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)