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NEOGOV · 1 day ago

Social Services Analyst 3-EC

Baton Rouge, LA

Full-time

Onsite

Mid, Senior Level

$3,410/mo - $6,136/mo

5+ years exp

NEOGOV is part of the State of Louisiana's Department of Education, focusing on the Child Care Assistance Program. The Social Services Analyst 3 role involves high-level data analysis and family advocacy to support at-risk families in accessing quality childcare, while also providing coaching to lower-level analysts.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Identify performance gaps in your workgroup and recommend or initiate corrective actions to maintain high service standards

Perform high-level analysis of family data to establish program eligibility without bias, applying intricate federal and state regulations

Managing active cases with regular follow-ups at 30, 60, and 90-day intervals and collaborating with stakeholders

Qualification

Data AnalysisFederal RegulationsState RegulationsOnBaseCAPSTIPSFollowing PoliciesAccountabilityEthicsTraining OthersCritical ThinkingIntegrity

Required

Five years of experience in social services; OR

Six years of full-time experience in any field plus two years of experience in social services; OR

A bachelor's degree plus two years of experience in social services; OR

An advanced degree in a social sciences field plus one year of experience in social services

Proficiency in essential state systems like OnBase, CAPS, and TIPS

Ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies

Ability to take ownership of actions, behaviors, performance, decisions, and outcomes

Ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions

Ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit

Ability to design and deliver training experiences that build knowledge, develop skills, and improve performance

Preferred

A strong background in interpreting and applying complex federal and state regulations to ensure families receive correct benefits

Benefits

Insurance Coverage

Parental Leave – Up to six weeks paid parental leave

Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).