Pindrop · 16 hours ago
Senior Director, Solutions Engineering
United States
Full-time
Remote
Director/Executive
$210K/yr - $250K/yr
10+ years expPindrop is redefining trust in the digital age with innovative voice and video authentication technologies. The Senior Director of Solutions Engineering will lead the solutions engineering team, generate new license revenue, and advise organizations on improving their operational processes using Pindrop technologies.
Cyber SecurityFraud DetectionNatural Language ProcessingSecuritySpeech Recognition
Responsibilities
Act as a subject matter expert for Pindrop’s expanding portfolio of solutions
Generate new license revenue by engaging with the account’s technical team to drive toward a technical win
Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies
Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI
Conduct product demonstration to customers and lead successful proof of value (POVs)
Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership
Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents
Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed
Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com
Qualification
Required
Current and recent experience formally leading a solutions engineering team
10+ years of sales engineering experience, closing $1M+ deals
Proven success selling of very large, complex deals with many moving parts
Excellent presentation and communication skills with executive presence and confidence
Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors
Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions
A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines
Desire and passion to work at an early-stage, high-growth company
Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent
A Winner and A Fighter: does not take no for an answer - doesn't accept things as they are - asks not why but why not
Benefits
Competitive compensation, including equity for all employees
Unlimited Paid Time Off (PTO)
4 company-wide rest days in 2024 where the entire company rests and recharges!
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Affordable vision and dental plans for you and your family
Employer-provided life and disability coverage with additional supplemental options
Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
Identity protection through Norton LifeLock
Remote-first culture with opportunities for in-person team events
Recurring monthly home office allowance
When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
Company holidays
Annual professional development and learning benefit
Pick your own Apple MacBook Pro
Retirement plan with competitive 401(k) match
Wellness Program including Employee Assistance Program, 24/7 Telemedicine
Company
Pindrop
Pindrop uses AI-based IVR authentication and anti-fraud solutions to increase efficiency in call centers and stop fraudulent transactions.
201-500 employees
H1B Sponsorship
Pindrop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (8)
2022 (14)
2021 (22)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$318.3MKey Investors
Hercules CapitalVitruvian PartnersCapitalG
2024-07-17Debt Financing· $100M
2022-12-12Series Unknown· $5M
2018-12-05Series D· $90M
Leadership Team
Vijay Balasubramaniyan
CEO & Co-founder
Adriana Miner
Chief Marketing Officer
Recent News
2025-12-24
BiometricUpdate.com
2025-11-21
BiometricUpdate.com
2025-11-14
Company data provided by crunchbase