Standard TV and Appliance ยท 1 day ago
E-Commerce Salesperson
Portland,OR,US
Full-time
Onsite
New Grad, Entry LevelStandard TV and Appliance is the largest locally-owned appliance company, seeking an E-Commerce Salesperson to meet their growing online sales needs. The role involves providing excellent customer service, converting website traffic into sales, and maintaining a positive attitude while meeting sales standards.
Retail
Responsibilities
Providing excellent customer service in-person, via email and/or SMS text messages, and telephone
Converting website traffic into sales via online chat
Maintaining minimum sales standards as outlined by management
Maintaining a well-organized, responsible, and positive attitude
Greet the customer with a smile and positive attitude
Provide customer service (treat the customers as your family)
Engage active website visitors within 120 seconds of arriving on our site
Engage active 'live chat' requests within 15 seconds
Qualify leads and move conversations offline to phone, text, email and, if possible schedule appointment in retail locations
Maintain minimum sales standards per Minimum Expectations Addendum
Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance
Follow the Sales Handbook, Memos and Policies & Procedures
Dress as per Sales Handbook, including a name tag
Punctual for shift, should be punched in on or before start time
Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale
Follow up on all bids, SOR reports, "NA" reports, and others as assigned
Follow up on all customer calls before leaving your shift
Follow online merchandise and pricing direction from the buying office
Attend regular sales meeting (as scheduled)
Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available
Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity
Qualification
Required
Prior work experience offering friendly customer service in a fast-paced work environment
Must be detail-oriented; possess good organizational and appliance product knowledge skills
Excellent telephone etiquette
Fluency in English (written & verbal)
Basic computer skills and experience
Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m
Ability to follow merchandise directions, a plan to sell
Ability to lift 50lbs (assist in loading Appliances)
Working knowledge of appliance hook up instructions
Ability to accurately calculate gross margins from cost reports
Ability to work positively in a team environment
Ability to work in a fast-paced environment and remain calm in stressful situations
Ability to work on several projects simultaneously
Preferred
Prior builder/designer account experience a plus
Prior retail sales experience
Knowledge of 'STORIS' system
Customer Service Certification from a business or accredited college
Strong computer experience, including Microsoft Word
Fluency in Spanish, Eastern European or Asian languages
Prior property management experience
Benefits
Employee Discount Program on purchases
Health and Dental Insurance
Paid Time Off/Paid Holidays
Stable company atmosphere (over 70 years in business!)
PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT
Company
Standard TV and Appliance
Standard TV and Appliance provides a one stop solution for major appliance sales, delivery, installation, parts and service.
Founded in 1947
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Nagy
Chief Financial Officer
Company data provided by crunchbase