Alined Consulting Group · 10 hours ago
Information Technology Operations Manager
Downers Grove, IL
Full-time
Hybrid
Mid, Senior Level
$145K/yr - $160K/yrAlined Consulting Group is seeking an Information Technology Operations Manager to lead the strategy and governance of enterprise applications and corporate systems. The role involves managing application reliability, project delivery, vendor relationships, and team development to support business operations and drive continuous improvement.
ConsultingProject ManagementStaffing AgencyWeb Development
Hiring Manager
Brendon Cody
Responsibilities
Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications and corporate systems
Ensure application reliability, scalability, compliance, and alignment to Duly's operational and clinical priorities
Evaluate, standardize, consolidate, or retire systems to reduce redundancy and maximize business value
Establish KPIs and dashboards to track application health, service performance, and business impact
Lead medium- to large-scale application initiatives, enhancements, upgrades, and integrations
Partner with business stakeholders to define requirements, scope, timelines, and success criteria
Apply project management discipline to ensure predictable execution and transparent communication
Act as escalation point for system issues, driving root-cause analysis and long-term remediation
Manage relationships with software vendors, consulting partners, and service providers
Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings
Ensure vendor performance meets SLAs, quality expectations, and operational needs
Continuously assess the market for innovative, cost-effective tools and services
Lead, mentor, and support a team of 7–10 analysts, administrators, and specialists
Build a culture of ownership, accountability, customer service, and continuous improvement
Develop skill sets aligned to business needs and emerging technologies
Set annual goals, review progress quarterly, and ensure alignment with organizational objectives
Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams to ensure applications support business process excellence
Support corporate leaders with insights, data, process optimization, and recommendations for technology adoption
Work closely with the Information & Transformation team on enterprise strategies and digital transformation initiatives
Qualification
Required
Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications and corporate systems
Ensure application reliability, scalability, compliance, and alignment to Duly's operational and clinical priorities
Evaluate, standardize, consolidate, or retire systems to reduce redundancy and maximize business value
Establish KPIs and dashboards to track application health, service performance, and business impact
Lead medium- to large-scale application initiatives, enhancements, upgrades, and integrations
Partner with business stakeholders to define requirements, scope, timelines, and success criteria
Apply project management discipline to ensure predictable execution and transparent communication
Act as escalation point for system issues, driving root-cause analysis and long-term remediation
Manage relationships with software vendors, consulting partners, and service providers
Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings
Ensure vendor performance meets SLAs, quality expectations, and operational needs
Continuously assess the market for innovative, cost-effective tools and services
Lead, mentor, and support a team of 7–10 analysts, administrators, and specialists
Build a culture of ownership, accountability, customer service, and continuous improvement
Develop skill sets aligned to business needs and emerging technologies
Set annual goals, review progress quarterly, and ensure alignment with organizational objectives
Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams to ensure applications support business process excellence
Support corporate leaders with insights, data, process optimization, and recommendations for technology adoption
Work closely with the Information & Transformation team on enterprise strategies and digital transformation initiatives
Manages a team of approximately 7–10 internal staff and oversees consultants, contractors, and vendors as required
Company
Alined Consulting Group
ALINED Consulting Group is an IT company that offers staffing and software engineering services.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Parker
Co-Founder and CEO
Brendon Cody
Co-Founder
Company data provided by crunchbase