Center for Volunteer & Nonprofit Leadership (CVNL) · 5 hours ago
Volunteer Services Program Assistant
Santa Rosa, CA
Full-time
Onsite
Entry Level
$22.59/hr - $25.04/hr
1+ years expCenter for Volunteer & Nonprofit Leadership (CVNL) is dedicated to enhancing volunteer engagement and nonprofit capacity building. The Program Assistant will support the Volunteer Services Manager in coordinating volunteer recruitment, program support, and disaster readiness services across service counties.
ConsultingNon ProfitProfessional Services
Responsibilities
Maintain calendars for department activities, meetings, and events
Support CVNL's online volunteer matching portal (VolunteerNow.org), including posting opportunities and assisting partners/agencies with navigation and troubleshooting
Track and maintain accurate volunteer data, including volunteer hours, assignments, volunteer leaders, and opportunities
Support planning and execution of Days of Service, corporate volunteer projects, and other volunteer engagement activities (registration, scheduling, materials, confirmations, day-of logistics)
Assist with volunteer and agency outreach and recruitment efforts
Assist with volunteer recognition efforts, including tracking milestones, preparing acknowledgements, and supporting recognition events or communications
Respond to inquiries via phone, email, and in-person with excellent customer service
Prepare agendas, take meeting minutes, and distribute follow-up communications for designated programs
Schedule and support portal training sessions and webinars
Compile monthly and quarterly reports on volunteer engagement and program metrics
Collaborate with Marketing and Communication department for event social media and portal-related campaigns and communication requests
Collaborate with other departments to support cross-functional initiatives involving volunteers and community engagement
Maintain updated calendars and timelines for program deliverables
Perform other related duties as assigned to support Volunteer Services programs and organizational goals
Support disaster preparedness efforts by assisting with documentation, training logistics, volunteer records, and communication materials related to emergency volunteer management
During declared disasters or emergencies, support the Emergency Volunteer Center (EVC) by assisting with volunteer intake, scheduling, data entry, communication, and operational coordination
Assist with meeting preparation, materials, and follow-up for COAD/VOAD and long-term recovery groups as directed
Maintain organized records related to disaster response activities, trainings, and volunteer engagement
Qualification
Required
Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
1-2 years of administrative or program support experience, preferably in a nonprofit setting
Strong proficiency in MS Office (Excel, Outlook, Word)
Excellent written and verbal communication skills
Comfort working with databases, spreadsheets, and online platforms; ability to learn new systems quickly
Customer-service mindset with the ability to work effectively with volunteers, nonprofit staff, and community partners
High attention to detail and commitment to accurate data tracking
Proven ability to work effectively and respectfully with diverse groups of varying cultures, ethnicities, age groups, abilities, etc
Must have reliable transportation, a valid CA driver's license and proof of auto insurance
Preferred
Familiarity with project management software (Basecamp.)
Proficient in Salesforce/Hubspot (CRM) and volunteer management software
CERT training or interest in disaster preparedness
Bilingual in Spanish
Benefits
Vacation: 12 days in year 1, 15 days in year 2, 20 days in year 5
Sick: 11 Sick days per year
Holidays: 13 days observed
Health Insurance with base plan 100% covered by employer
Vision and Dental Insurance
403B Retirement Plans with 3.5% employer contribution after 12 months
Staff have regular opportunities to participate in professional development workshops and classes offered at CVNL
Company
Center for Volunteer & Nonprofit Leadership (CVNL)
We know that passion alone isn’t enough when it comes to creating strong nonprofits.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase