Greystar (International) ยท 20 hours ago
OneSite Software Support Coordinator
Remote Texas, Remote Texas, TX
Full-time
Onsite
New Grad, Entry LevelGreystar is a leading global real estate platform specializing in property management and investment services. The OneSite Software Support Coordinator is responsible for providing technical assistance and support related to OneSite/RealPage software, troubleshooting user queries, and ensuring customer satisfaction through effective problem resolution.
Real Estate
Responsibilities
Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or resolution of systems-related issues
Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed
Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems
Respond to email messages for customers seeking help
Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved
Gain feedback from customers about software systems
Assists software training team with training manuals, examples, or job aids as needed
Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access
Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed
Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials
Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed
Qualification
Required
Prior experience with OneSite is required
Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members
Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes
Demonstrated proficiency in property management software (OneSite/RealPage), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed
Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management
Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas
Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems
College degree in information systems, education/training, or related field, and/or equivalent experience within the industry
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase