athenahealth · 6 hours ago
Work Delivery Associate
Belfast ME
Full-time
Hybrid
Mid Level
$50K/yr - $86K/yr
3+ years expathenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Work Delivery Associate plays a critical role in ensuring operational excellence by managing AR Follow-Up inventory and supporting cross-functional teams to maintain accuracy in daily operations.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Review and manage service requests and incident tickets daily in Service Now
Monitor inflow/outflow patterns for effective inventory management
Support internal and BPO teams to ensure timely claim resolution
Participate in weekly vendor business review meetings to assess performance and resolve issues
Generate SOC1 compliance emails and monthly operational reports to maintain transparency and accountability
Engage in continuous improvement initiatives to optimize processes and reduce manual errors
Communicate and lead conversations with internal teams and vendors regarding delivery priorities and requirements
Consult with various stakeholders to identify, resolve and communicate solutions for barriers impacting work execution
Assist in creating and adjusting claim delivery worklists to meet evolving operational needs
Participate in special projects that support strategic initiatives and innovation
Provide consultation during meetings to resolve claim issues and improve work delivery
Collaborate on workforce management discussions related to workload distribution and resource planning
Role may entail some business travel. (Optional)
Qualification
Required
Bachelor's Degree or Equivalent Professional Experience – Both are valued
Experience in AR Follow-Up, claims revenue cycle, or related operational roles (typically 3+ years)
Strong ability to work cross-functionally and engage with stakeholders at various levels
Demonstrated ability to manage projects independently and contribute to impactful results
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Strong communication and collaboration skills
Preferred
Performance Monitoring experience preferred
Strong excel skills including pivot tables preferred
Familiarity with project management concepts is a plus
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase