Softheon · 1 week ago
Director of HR Operations
Philadelphia, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $180K/yr
8+ years expSoftheon is a company focused on revolutionizing healthcare by simplifying the health insurance process for individuals. They are seeking a hands-on, execution-driven Director of HR Operations to lead HR and Talent Acquisition functions during a critical growth period, overseeing core HR operations and talent initiatives while ensuring compliance and optimizing HR practices.
Health CareInsurance
No H1B
U.S. Citizen Only
Responsibilities
Serve as a trusted, execution-focused advisor to leaders on performance management, employee relations, organizational design, and talent decisions
Lead, mentor, and develop HR and Talent team members using Task Relevant Maturity (TRM) principles to ensure work is aligned to skill, readiness, and accountability
Directly manage and resolve complex employee relations matters, including investigations, performance actions, and terminations
Monitor workforce health, burnout, and retention risks, proactively addressing issues that impact productivity and delivery
Reinforce company values and act as a cultural steward in a founder-led, deadline-driven environment
Own day-to-day HR operations, ensuring accuracy, timeliness, and follow-through across all processes
Manage Paylocity HRIS, including payroll coordination, benefits administration, EDI feeds, integrations, and ongoing optimization
Lead compensation and benefits programs, including market benchmarking (AON), range management, pay equity analysis, and annual planning cycles
Drive performance management processes end-to-end (goal setting, reviews, calibrations, development planning)
Ensure HR processes scale effectively in a lean environment without creating bureaucracy
Ensure compliance with federal, state, and multi-state employment laws (wage & hour, PTO, leave, ADA, disability, etc.)
Oversee immigration and visa compliance in partnership with external counsel
Maintain HR risk registers and support audit readiness (DOL, OFCCP, EEOC), implementing proactive mitigation strategies
Apply consistent standards to avoid disparate treatment and compliance risk
Provide direct oversight and hands-on support to Talent Acquisition to ensure predictable, high-quality hiring
Partner with leaders on workforce planning, succession planning, and pipeline development
Participate in interviews for key and leadership roles
Ensure recruiting practices are equitable, scalable, and aligned with business priorities
Leverage AI and automation to streamline HR workflows, reporting, and decision-making
Build and maintain HR dashboards, predictive analytics, pay equity regressions, and risk heatmaps
Use data to identify trends, drive accountability, and inform leadership decisions
Continuously improve HR systems and tools to enhance efficiency and employee experience
Lead HR-driven change initiatives with clear communication, strong execution, and minimal disruption
Support cultural and operational evolution as the organization scales
Drive consistency, clarity, and follow-through in a complex, high-expectation environment
Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
Provide guidance and mentorship to team members within your department and across diverse functions
Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
Travel required up to 10% to support events, team quarterly business reviews, customer engagements, etc
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field
8+ years of progressive HR experience, including Talent Acquisition
5+ years in HR leadership roles within fast-paced, high-growth organizations
Demonstrated success operating in lean environments with high accountability
Proven experience handling employee relations, compliance, performance management, and HR operations directly
Must have prior experience working remotely or in a hybrid environment
Must receive the Softheon AI Certification within 90 days
Must receive the Green Belt Six Sigma Certification within 6 months
Strong working knowledge of employment law and HR compliance
Ability to manage multiple priorities without losing execution quality
Strong judgment, decisiveness, and comfort handling difficult conversations
Clear, direct communication style with leaders and employees at all levels
Demonstrated ability to use data and AI to improve HR outcomes
High integrity, accountability, and follow-through
Resilient, adaptable, and calm under pressure
Comfortable enforcing standards and saying 'no' when necessary
Passion for building effective teams and scalable HR systems
Preferred
Master's degree or MBA
Experience working in the technology industry
Experience working at a small or midsize company
M&A and IPO readiness experience
Benefits
Work from your home company with a one-time home office stipend
Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
Additional benefits, including a monthly wellness stipend and internet stipend
401K w/ a match; immediately vested
Employee assistance program
Disability/life insurance
Parental leave
15 days to discretionary PTO based on YOS
9 additional paid holidays
Referral bonuses
Discretionary bonus program
Spot bonuses
Professional development opportunities
Company
Softheon
Softheon: Making healthcare affordable, accessible and plentiful
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.2M2009-03-14Series Unknown· $0.2M
Leadership Team
Eugene Sayan
Founder & Chief Executive Officer
Recent News
Morningstar.com
2025-10-15
2025-09-26
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