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Chase · 20 hours ago

Senior Associate, Card CX Strategic Initiatives and Solutions

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$90K/yr - $165K/yr

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As an Associate in Strategic Initiatives and Solutions, you will support the execution of customer experience strategies for the Card & Connected Commerce businesses, collaborating on projects that address customer pain points and improve journey performance.

BankingFinancial Services

Responsibilities

Support the integration of CX principles into strategy development, roadmap planning, and execution

Apply a product owner mindset to help translate customer insights into actionable solutions

Contribute to special projects that address business challenges and evolving customer needs

Develop knowledge of the card business and financial services to inform decision-making

Use analytics tools to gather and synthesize customer insights, including AI-driven tools and journey analytics

Assist in monitoring and reporting on the effectiveness of CX initiatives, using data to refine strategies

Collaborate with cross-functional teams to ensure efficient delivery of solutions

Communicate findings and recommendations clearly to stakeholders

Adapt to ambiguous environments and demonstrate a willingness to learn new areas

Qualification

Customer experienceAnalytics toolsCross-functional collaborationAI-driven toolsJourney mappingStakeholder engagementProblem-solving skillsOrganizational skillsCommunication skillsAdaptability

Required

Bachelor's degree required

Minimum 5 years of experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries

Experience supporting cross-functional projects and working in collaborative environments

Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics

Strong problem-solving and organizational skills

Excellent communication and stakeholder engagement abilities

Ability to learn quickly and adapt to changing priorities