Shook, Hardy & Bacon L.L.P. ยท 14 hours ago
Client Services Specialist
KC Metro Area
Full-time
Onsite
New Grad, Entry LevelShook, Hardy & Bacon L.L.P. is seeking a Client Services Specialist to provide administrative support and act as a liaison between legal and client teams. The role involves ensuring compliance with billing guidelines, developing client-specific processes, and managing vendor relationships.
ConsultingLegalMedical DevicePharmaceuticalTelecommunications
Responsibilities
Provides practice group administrative support and serves as a point-of-contact to legal and client teams to ensure compliance with firm and client billable/non-billable guidelines and expectations
Serves as subject matter expert and client service liaison to internal client teams by documenting, relaying, and ensuring compliance with client guidelines and matter management instructions
Develops, implements, communicates and updates internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service
Develops and implements client/case-specific docketing and reporting processes & procedures with case team; may handle daily docketing including calendaring dates, creating new database records, preparing docket reports, and assisting on other docketing related tasks, as necessary
Provides administrative support to practice group leaders by preparing and maintaining tracking reports and/or internal databases with information relating to business development, trials, expenses, budgets, personnel, or other data identified by practice group leaders
Assists with identifying, evaluating, and managing potential vendors, such as medical record collection vendors, court reporters, etc
Acts as liaison with litigation support vendors, specifically on customer service issues; ensures vendors have received and are adhering to CMOs
Develops and coordinates methods for processing third-party vendor expenses, including communication of vendor payment guidelines to timekeepers, professional staff, local counsel, experts, and other vendors
Analyzes and reconciles client-related vendor and timekeeper expense reimbursements including those associated with trials; provides information to Billing & Collections team to meet client-billing requirements (client matter numbers, contact info, budget information, etc.)
May process vendor invoices (local counsel, expert witness third-party vendors, etc.) as needed
Designs and updates client case management systems; troubleshoots issues with the data; assists in development of reports; prepares and maintains system training manuals for new users
Generates database reports/documents using preset report formats, and coordinates updates and circulation to legal team and client at required intervals
May upload data and documents to client-owned databases
Modifies electronic data files to create files for specific database applications; links images and other digital files to database records
May assist on data collection projects
May assist timekeepers in billable and non-billable work overflow, such as organizing, tracking and providing materials for litigation activities, experts and attorneys
Serves as cross functional point of contact for special projects and/or training to support workflow in the department/practice group
Completes multi-step projects with minimal timekeeper or supervisory review, using department/practice group knowledge and problem solving skills
Keeps practice group and firm personnel abreast of current and potential problems, seeks advice as needed
As requested by supervisor, may engage in guiding and mentoring of staff to enhance performance and behavior
May participate in trial by assisting with trial site operations
May travel occasionally to conduct any required duties
Qualification
Required
Provides practice group administrative support and serves as a point-of-contact to legal and client teams to ensure compliance with firm and client billable/non-billable guidelines and expectations
Serves as subject matter expert and client service liaison to internal client teams by documenting, relaying, and ensuring compliance with client guidelines and matter management instructions
Develops, implements, communicates and updates internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service
Develops and implements client/case-specific docketing and reporting processes & procedures with case team; may handle daily docketing including calendaring dates, creating new database records, preparing docket reports, and assisting on other docketing related tasks, as necessary
Provides administrative support to practice group leaders by preparing and maintaining tracking reports and/or internal databases with information relating to business development, trials, expenses, budgets, personnel, or other data identified by practice group leaders
Assists with identifying, evaluating, and managing potential vendors, such as medical record collection vendors, court reporters, etc
Acts as liaison with litigation support vendors, specifically on customer service issues; ensures vendors have received and are adhering to CMOs
Develops and coordinates methods for processing third-party vendor expenses, including communication of vendor payment guidelines to timekeepers, professional staff, local counsel, experts, and other vendors
Analyzes and reconciles client-related vendor and timekeeper expense reimbursements including those associated with trials; provides information to Billing & Collections team to meet client-billing requirements (client matter numbers, contact info, budget information, etc.)
May process vendor invoices (local counsel, expert witness third-party vendors, etc.) as needed
Designs and updates client case management systems; troubleshoots issues with the data; assists in development of reports; prepares and maintains system training manuals for new users
Generates database reports/documents using preset report formats, and coordinates updates and circulation to legal team and client at required intervals
May upload data and documents to client-owned databases
Modifies electronic data files to create files for specific database applications; links images and other digital files to database records
May assist on data collection projects
May assist timekeepers in billable and non-billable work overflow, such as organizing, tracking and providing materials for litigation activities, experts and attorneys
Serves as cross functional point of contact for special projects and/or training to support workflow in the department/practice group
Completes multi-step projects with minimal timekeeper or supervisory review, using department/practice group knowledge and problem solving skills
Keeps practice group and firm personnel abreast of current and potential problems, seeks advice as needed
As requested by supervisor, may engage in guiding and mentoring of staff to enhance performance and behavior
May participate in trial by assisting with trial site operations
May travel occasionally to conduct any required duties
Benefits
Medical
Dental
Vision
Disability and life insurance
Retirement plan with a generous contribution plan
Paid time off
Company
Shook, Hardy & Bacon L.L.P.
Shook, Hardy & Bacon has long been recognized as one of the premier litigation firms in the country.
Founded in 1889
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Miller
Partner and Co-Chair, Environmental & Toxic Tort Litigation Practice Group
Adam Tolin
Partner
Recent News
2026-01-05
2025-09-06
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