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Zelis · 10 hours ago

Client Support Specialist

US TX Plano

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Client Support Specialist plays a pivotal role in providing direct support to an assigned market segment of Zelis clients, managing operational changes, project planning, and ensuring effective communication with stakeholders to enhance client experience.

FinanceFinTechHealth Care

No H1B

Responsibilities

Participates in daily and/or weekly meetings with stakeholders; providing support, leadership, and technical solutions to accomplish operational objectives. Additionally, the CSS actively engages in daily meetings with assigned support team members to collaborate and align on client priorities as determined by the Team Lead, while identifying and communicating any blockers or potential delays in delivery

Effectively communicates and supports the Zelis vision and direction to assigned clients and team members, always maintaining a positive and professional demeanor. Engages in constructive dialogue with clients, colleagues, and team members to ensure clarity, alignment, and the successful achievement of project goals

Acts as a resource and support for stakeholders and other Zelis team members in all aspects of client operations and relationships with Zelis

Possesses comprehensive knowledge of Zelis offerings

Serves as a key stakeholder with the Zelis IT team to provide custom integration and implementation support for software-related projects

Provides availability, support, and expertise for the assigned client segment

Participates in client visits and conducts training sessions as needed

Engages stakeholders with pertinent business and technical inquiries to define client requirements and ensure accurate delivery

Identifies and communicates potential barriers, proposing both immediate and long-term solutions for Tier 1 level changes, and educates stakeholders on associated risks and impacts

Proactively monitors assigned client support tickets to ensure timely and effective resolution

Acts as a key participant in the implementation process of both new and existing clients, facilitating the seamless onboarding of existing Zelis customers onto product developments swiftly and efficiently

Engages with Tier 2-3 resources/teams to provide support on the design, development, testing, and deployment of change requests

Facilitates client ramp-up to ensure 100% of the customer's business is conducted on Zelis

Collaborates with other Client Support Specialists to execute operational initiatives aimed at enhancing the overall experience of payers, providers, and members