Thoroughbred Express Auto Wash · 6 hours ago
Operations Support Liaison
Bardstown, KY
Full-time
Onsite
Mid Level
$55K/yr - $60K/yrThoroughbred Express Auto Wash is seeking an Operations Support Liaison to assist the District Manager in achieving operational success across multiple wash sites. The role involves training site managers, ensuring operational excellence, and fostering a positive work environment.
Retail
Responsibilities
Work every day to embody the Thoroughbred Express CORE values of S.A.D.D.L.E (Safety, Accountability, Development, Dependability, Leadership, Efficiency)
Assistant the managers in interviewing and hiring for all positions when on site
Fill in for the District Manager when they are unavailable for an extended period
Fill in on schedule if the Site Manager is out for an extended period
Lead by example and showcase the standard for customer service, wash quality, leadership, and cleanliness
Create a positive, fun working environment with a culture of continuous improvement and development
Continuously educate wash leaders on products, services, promotions and/or operational initiatives
Implement policies, monitor, and motivate Site Managers, and showcase a passion for developing teams. This includes maintaining a strong relationship with HR to uphold both work expectations and accountability to each other
Act as one of the district’s experts on the POS system, wash equipment, chemical application processes, and service initiatives
Train newly hired Site Management over the course of several weeks to ensure they are comfortable on their own
Field and resolve escalated customer or employee issues, partnering with the District Manager, Director of Operations, Facilities, and/or Human Resources as needed
Comprehensive knowledge of the back-office portal, training, and maintenance programs
Oversee Site Managers in proactively managing labor
Additional duties as assigned
Qualification
Required
Experience in budget management and P&L review and reporting
Excellent leadership and communication skills
A passion for developing successful teams
Ability to translate metrics into performance indicators
Organized with the ability to thrive is a fast-paced environment with competing deadlines
Inspires a healthy competitive spirit with managers, peers, and teams with a mindset of continuous improvement
Skilled in washing equipment troubleshooting and basic repair
Track record of providing an outstanding customer experience
Proven experience creating safe, healthy, and productive environments with a focus on healthy and accountable team culture
Ability to stand and work on your feet for long hours in all weather conditions
Heavy Work that requires the ability to exert up to 100 pounds of force occasionally
Use of protective equipment such as ear plugs, safety glasses and gloves
Must be willing to travel to Phoenix, AZ or Tamarac, FL for Sonny's Car Wash College (one week.)
Required to travel to different sites within the district daily or go on extended visits (1 week max at a time prior to getting two days off) for special projects
Preferred
Proven understanding of Express Wash models and car wash operations and best practices
Understanding of pricing, subscriptions models, promotions, and developing awareness in new markets
Experience opening new sites
Benefits
Vehicle allowance will be included
Gas expenses will be covered by Thoroughbred Express
Company
Thoroughbred Express Auto Wash
Thoroughbred Express Auto Wash the fastest-growing Car Wash in Southern Kentucky, Indiana, and West Virginia is a conveyorized, tunnel-based, express car wash that offers a clean, shiny, and dry car to every customer.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase