The Bainbridge Companies ยท 8 hours ago
RESIDENT EXPERIENCE SPECIALIST
Orlando,FL,US
Full-time
Onsite
Entry Level
1+ years expThe Bainbridge Companies is seeking a Resident Experience Specialist who is passionate about providing exceptional customer service in a luxury residential setting. This role involves interacting with residents and guests, addressing inquiries, and ensuring a high level of hospitality and professionalism at all times.
Real Estate
Responsibilities
Handles all resident and/or guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with the office services, hours of operation, in-house events, directions, etc
Responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices
Project an approachable and professional image in personal appearance, manner, and demeanor
Maintain a work environment of cleanliness and organization
Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist residents and guests as necessary
Listen and work with residents who present service opportunities. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
Follow up with customers to assure successful completion
Responsible for maintaining a professional appearance and attitude at all times
Responsible for seeking educational opportunities and self-improvement for personal growth and development
Works harmoniously and professionally with co-workers and supervisors
Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property
Maintains consistent presence at work station
Create and plan resident activities, participate in resident organization and functions
Use professional telephone etiquette in handling resident and prospect requests. Use OneSite Service Requests system when necessary
Provide access control to Fitness Center and remain vigilant of non-residents and their purpose for being on property
Adheres to company standards for resident and guest services
Fill in for others as needed, especially when someone calls in sick or is on vacation
Other tasks or duties as assigned by supervisor
Qualification
Required
A High School education or equivalent is required; college degree in hospitality management or business administration is a plus but not a requirement
Ability to fluently read and write English
Accurately perform intermediate mathematical functions
Minimum of one year of high-end luxury or hospitality or property management experience preferred
Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including recognized Holidays
Work different shifts or hours as needed to accommodate resident functions and activities
Ability and flexibility to serve on-call, as scheduled or as necessary
Ability to travel to attend various company gatherings either in the general vicinity or your home, property, or in another state
Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job's functions
Must demonstrate a positive attitude and professional demeanor, service as an ambassador for the company and encouraging co-workers to do the same
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to problem solve issues for residents and/or guests
Excellent communication, organizational, decision-making and interpersonal skills
Team oriented with ability to work independently on occasion
Strong customer service orientation
Ability to read, analyze and interpret all forms of information
Well organized with ability to prioritize and multi-task under pressure
Demonstrate tact and diplomacy
Ability to stand, walk, sit, talk and use phone
Ability to lift up to 30-50 pounds
Requires the use of close and distance vision
Basic computer and Internet knowledge
Expanded knowledge of the Internet
Intermediate knowledge of MS Word and Excel; proficiency with Outlook
Ability to operate and understand personal computer functions and company utilized software packages
Commit to ongoing professional development and career growth
Must wear career apparel based on defined company standards
Preferred
Fluency in one or more foreign languages is also a plus
Company
The Bainbridge Companies
The Bainbridge Companies is a real estate firm that provides property management, development, and investment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Shannon
Senior Vice President of Human Resources
Recent News
2025-08-18
Company data provided by crunchbase