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Clayton · 20 hours ago

Brand Experience Manager

ABQ-SF Metro Area

Full-time

Onsite

Mid, Senior Level

5+ years exp

Clayton is a company focused on enhancing customer experience in the home building industry. They are seeking a Brand Experience Manager to lead a sales team, ensuring optimal product management, customer relationships, and continuous growth in market share.

Real Estate

Hiring Manager

Joe Lessor

Responsibilities

Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor’s products

Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners

Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility

Actively participate in the development and implementation of new software programs for our team, our retailers and our homeowners

Oversee maintenance of facility websites, digital assets, social media page(s), and marketing materials through third party marketing team or preferred means

Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners

Be a champion of customer care related programs and initiatives such as NPS and CX

Maintain the vision of continuous coaching and sharing ideas to retail partners and home building facilities to ensure optimal growth for all locations

Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end

Assist with product development initiatives by keeping a pulse on competitors and the market

Be an advocate for our range and quality of products and services

Be a constant ambassador for our company and our recruiting efforts

Manage inventory and all facets of the sales team’s leaderboard, using that to motivate and further develop the team

Positive impact on both the Brand Experience Manager and KPI Metrics where possible

Track pay plans for the Customer Success Managers as well as the sales coordinators

Cultivate a positive, high-energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment

Encourage innovation, celebrate wins, and hold the team accountable

Support and foster growth in market share by challenging current perceptions in the industry

Responsible for personal development via P&L exposure with General Manager

Other duties as assigned

Qualification

Sales ManagementMarketing ResearchData-based Decision MakingMicrosoft OfficeAnalytical SkillsCommunication SkillsAttention to DetailOrganizational SkillsTeamworkMotivated Self-starter

Required

Ability to travel 25% of the time and flexibility with scheduling, working occasional weekends as needed

Must have great communication skills, written and verbal

Must continuously use the highest level of personal integrity and business ethics. Faithfully execute all applicable regulations of local, state and federal authorities

Great attention to detail, organizational, and analytical skills

Ability to work independently or in a team environment

Ability to learn new processes and programs quickly and effectively

Motivated and self-starter

Willing to learn, hard-working, determined, and assertive

Microsoft Office skills (Excel, Word, PowerPoint)

Must be able to lift and carry up to 50 lbs

Work may require stooping, bending, crouching, crawling, pushing, and / or pulling

Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others

Work environment is not temperature controlled and may result in exposure to extreme temperatures

Work primarily involves sitting / standing, up to 4 hours at a time