One Haus ยท 6 hours ago
Director of Operations
NYC Metro Area
Full-time
Onsite
Lead/Staff, Director/Executive
$130K/yr - $165K/yr
5+ years expOne Haus is a fast-growing, multi-unit organization seeking an experienced and strategic Director of Operations to oversee and elevate its New York City portfolio. This role is responsible for driving operational excellence, optimizing performance across multiple business units, and supporting continued growth in a dynamic, fast-paced environment.
Hospitality
Hiring Manager
Yasmin Mansour
Responsibilities
Develop and execute operational strategies aligned with overall business goals, with a focus on NYC-based operations
Partner with senior leadership to align on objectives, KPIs, and performance expectations
Lead continuous improvement initiatives to enhance efficiency, quality, and profitability
Lead, mentor, and develop operational leaders and management teams across multiple NYC locations
Foster a culture of accountability, collaboration, respect, and operational excellence
Ensure strong training, development, and performance management systems are in place
Identify opportunities for operational efficiencies, cost savings, and workflow improvements
Implement systems, tools, and processes that drive consistency and scalability
Establish, track, and act on KPIs to ensure operational success
Oversee operational budgets and resource allocation across NYC businesses
Analyze financial performance and partner cross-functionally to improve margins and cost effectiveness
Support forecasting, budgeting, and long-term financial planning
Ensure operations comply with all local, state, and federal regulations
Develop and enforce policies to mitigate risk and support operational continuity
Work closely with HR, Finance, Marketing, IT, and other departments to ensure alignment and smooth execution
Serve as a key liaison between NYC operations and the corporate leadership team
Provide regular updates to senior leadership on performance, initiatives, and challenges
Prepare operational reports, insights, and recommendations for executive review
Qualification
Required
5+ years of experience in operations management, with at least 3 years in a senior leadership role
Proven experience managing large teams and multi-unit operations
Strong financial acumen, including budgeting, cost control, and performance analysis
Data-driven mindset with strong analytical and problem-solving skills
Excellent communication, leadership, and interpersonal skills
Working knowledge of regulatory compliance and risk management
Preferred
Experience operating in a fast-paced, NYC-based environment
Benefits
Comprehensive benefits package (health, dental, retirement)
Competitive base salary with performance-based incentives
Collaborative, growth-oriented culture
Long-term advancement opportunities within a rapidly expanding organization
Company
One Haus
Hospitality Recruiters servicing the fine dining and casual sectors as well as Hotel Food & Beverage.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Hewitt
Founder
Company data provided by crunchbase