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Origin Bank · 16 hours ago

Digital Banking Analyst

Ruston, LA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Origin Bank is dedicated to helping employees grow both professionally and personally in a people-first culture. The Digital Banking Analyst will assist in monitoring digital banking systems, provide customer support, and help implement digital products and services.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Maintains an overall understanding of digital banking landscape including trends, emerging players, and business models that have the potential to disrupt, complement and/or enhance Origin’s existing businesses

Assists Director of Digital Banking with monitoring of all Digital Banking systems to ensure systems are operating throughout the day; notifies applicable service provider when systems are down

Interacts with customers as needed regarding questions and disputes

Assists Director of Digital Banking and serves as technical support person to all areas of Digital Banking

Assists customers with PC, Internet, mobile devices, and MS Office applications as they relate to Digital Banking products and services

Assists customers with personal finance tools such as Quicken, QuickBooks, and Mint

Assists Treasury Management Team with D1 Business and Mobile Banking issues and requests

Supports Commercial customers with Treasury Management services as needed

Identifies potential roadblocks and develops recommendations

Assists execution teams to implement digital products, services, and enhancements

Assist Director of Digital Banking with implementation projects and software conversions as it relates to all areas of Digital Banking

Provides Customer Support and Treasury Management teams with technical information on system enhancements and FAQ’s in an effort to support internal and external clients

Assists Director of Digital Banking with all aspects of Digital Banking Solutions and help maintain written policies and procedures for Digital Banking products and services

Works with internal and external subject matter experts

Assists Director of Digital Banking with the implementation of new products and services

Stays abreast of Digital Banking systems and product enhancements

Qualification

Digital Banking SystemsTechnical SupportConsumer Mobile BankingTreasury ManagementProject ManagementCustomer SupportCommunication SkillsProblem Solving