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Toyota Material Handling · 21 hours ago

Supervisor Field Service Engineering - iWarehouse

Greene, NY

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $135K/yr

3+ years exp

Toyota Material Handling is seeking a skilled and motivated Field Service Engineering Supervisor for iWarehouse. In this role, you will oversee a team of field service engineers, providing guidance and support to ensure the effective delivery of iWarehouse products and services while collaborating with cross-functional teams to drive continuous improvement.

Autonomous VehiclesIndustrialIndustrial AutomationIndustrial ManufacturingManufacturing

H1B Sponsor Likely

Responsibilities

Lead and mentor a team of field service engineers, fostering professional growth, technical skill development, and a high-performance culture focused on safety, quality, and customer satisfaction

Represent the field organization in new development projects, ensuring early identification of potential field impacts, and collaborating with engineering teams to develop sustainable support strategies for new and existing products

Facilitate collaboration between field service, product development, and engineering teams, ensuring user and customer feedback is captured and effectively integrated into design enhancements and product updates

Oversee the review process for technical documentation, service manuals, and training materials, providing guidance and professional feedback to ensure alignment with field standards

Establish and improve Standard Work Documentation, promoting consistency, across field operations

Act as a subject matter expert and technical mentor, supporting the onboarding and continuous learning of field personnel related to new technologies and product developments

Engage with customers and internal stakeholders to gather insights, address escalated issues, and strengthen relationships through proactive communication and responsive technical leadership

Oversee call desk operations, ensuring timely resolution of complex technical issues, managing escalations, and coaching agents on problem-solving and communication best practices

Develop and deliver technical training programs, ensuring consistent understanding of system functionality, troubleshooting methods, and service expectations

Qualification

Technical expertiseCustomer interface experienceLeadership experienceMaterial Handling SystemsSoftware programming languagesWireless networkingProject managementTechnical trainingCommunication skillsTeamwork

Required

Bachelor's degree in engineering or equivalent technical degree and three years of engineering experience or 11 years of related experience

Previous leadership experience (team lead, project lead, technical lead)

Customer interface experience

Competent in applicable PC applications

Proficient in Microsoft Office programs including Word, Excel, and PowerPoint

Strong communication skills

Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience

Flexibility to travel for in-person training or customer visits, up to 50%

Ability to be on a rotating 24/7 on-call schedule

Works well in a team or individual environment

Preferred

Experience in the Material Handling Systems Industry

Systems integration or networking exposure

Understanding of various software programming languages (C, C+, Linux)

Understanding of wireless networking and networking infrastructure

Additional knowledge of Raymond Material Handling equipment

Project management experience

Benefits

Relocation : This role may be eligible for relocation assistance.

Competitive Salary

Performance Bonus

Generous Paid Time Off and 13 Paid Holidays

Affordable Medical plans and no-cost Dental & Vision options

100% 401(k) match up to 6%

Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability

Tuition Assistance Program

Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance

Recognition and Kaizen (continuous improvement) Reward Programs

Meaningful opportunities for personal and professional development

Onsite Fitness Center & Occupational Health Clinic

Best in class work culture!

Company

Toyota Material Handling

Glassdoor3.9

Toyota Material Handling offers a full line of material handling products proudly assembled in the United States, including forklifts, reach trucks, order pickers, pallet jacks, container handlers, automated guided vehicles, and tow tractors, along with aerial work platforms, fleet management services, and advanced automation engineering and design.

Founded in 1990

Columbus, Indiana, USA

1001-5000 employees

https://www.toyotaforklift.com/

H1B Sponsorship

Toyota Material Handling has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (21)

2022 (12)

2021 (7)

2020 (17)