Smile Train · 15 hours ago
Systems Engineer
New York , New York, United States
Full-time
Hybrid
Mid Level
$120K/yr - $130K/yr
4+ years expSmile Train is changing the world one smile at a time by transforming the lives of individuals impacted by cleft lip or palate. The Systems Engineer will support and maintain the organization's hybrid infrastructure, ensuring reliable operations and effective collaboration with external service providers while providing technical support for end users.
CharityChildrenCommunitiesNon Profit
Responsibilities
Work directly with business owners to understand operational needs and translate them into technical solutions
Support end-user technologies including identity access, devices, connectivity, and productivity tools
Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
Support and maintain on-premises servers, cloud infrastructure, and core systems
Coordinate daily infrastructure operations with a Managed Service Provider
Monitor system health, performance, and capacity; respond to incidents and service issues
Perform routine maintenance including patching, updates, and backups
Support networking and connectivity (LAN, WAN, VPN, cloud networking)
Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
Assist with troubleshooting issues affecting applications, platforms, and end users
Maintain clear documentation, runbooks, and system configurations
Collaborate with internal teams and vendors to support reliable, secure technology services
Qualification
Required
4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
Experience supporting hybrid environments (on-premises and cloud)
Working knowledge of Windows and/or Linux server administration
Familiarity with cloud platforms (AWS, Azure, or similar)
Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
Demonstrated security awareness in day-to-day system administration
Strong troubleshooting, organizational, and communication skills
Ability to work independently while coordinating with external service providers
Preferred
Experience working with or alongside a Managed Service Provider (MSP)
Exposure to patient management systems, EHRs, or regulated platforms
Scripting or automation experience (PowerShell, Bash, Python)
Experience in a nonprofit or mission-driven organization
Benefits
Comprehensive health, dental, vision, and pharmacy benefits
403(b) retirement plan with employer match
Generous PTO, holidays, and paid family leave
Professional development and learning opportunities
Collaborative, inclusive, and supportive team culture
Company
Smile Train
Smile Train is a nonprofit organization and charity providing corrective surgery for children with cleft lips and palates.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ashley Ochs
Chief Operating Officer & General Counsel
Elyse Taub
Chief Development Officer
Recent News
2025-12-09
2025-09-25
2025-07-22
Company data provided by crunchbase