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Principal Financial Group · 12 hours ago

IT Service Desk Specialist

Des Moines, IA

Full-time

Hybrid

Entry Level

$22/hr - $28/hr

1+ years exp

Principal Financial Group is a purpose-led firm focused on making financial security accessible to all. They are seeking an IT Service Desk Specialist to log, diagnose, and resolve computer-related tickets, ensuring timely resolution to minimize impact on business operations.

Financial ServicesInsurance

No H1B

Responsibilities

Log, diagnose, and resolve computer-related tickets. May coordinate the initial set-up and maintenance/repairs of computer hardware and/or client software

Log, diagnose, and resolve computer-related tickets. Ensure timely resolution or response to trouble tickets to minimize impact on business partners' daily activities

Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas and/or vendors

May configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems

Assist in testing new applications and technologies and report on their functionality. May coordinate the timely and effective repair of computer hardware in accordance with established guidelines

Assist with documentation for troubleshooting or applications and train team members and business partners

Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. May assist in the development of policies/procedures on security, data back-up, equipment usage, and maintenance

Perform other job-related duties or special projects as required

Qualification

Technical PC skillsTroubleshootingComputer-related certificationCustomer serviceAnalytical skillsProblem-solving skillsCommunication skillsDetail orientedConfidentiality

Required

High school diploma or equivalent required

1+ years related work experience required

Intermediate technical PC skills including knowledge of operating systems, networking and/or hardware required

Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills

Ability to maintain confidentiality is essential

Preferred

Computer-related designation or certification preferred

Benefits

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.

Pension Eligible

Company

Principal Financial Group

Glassdoor3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879

Des Moines, Iowa, USA

10001+ employees