United Ground Express ยท 4 days ago
customer service lost and found Badging Office
Greater Chicago Area
Full-time
Onsite
New Grad, Entry LevelUnited Ground Express (UGE) provides comprehensive airport operations services across the United States, and they are seeking a Customer Service team member in the Lost and Found Badging Office. This role involves assisting passengers with lost and found inquiries and managing badging procedures while ensuring exceptional customer service.
AerospaceAir TransportationProfessional ServicesTransportation
Hiring Manager
Shannon Campbell
Responsibilities
Assisting passengers with inquiries related to lost and found items
Managing badging procedures
Ensuring exceptional customer service
Maintaining an organized and efficient workspace
Handling customer support via phone or in-person
Delivering efficient and professional responses
Maintaining accurate records
Collaborating with other team members to optimize services while maintaining a positive travel experience
Qualification
Required
Strong Customer Service, Customer Support, and Customer Satisfaction skills
Proficiency in Customer Experience and Phone Etiquette
Effective verbal and written communication abilities
Ability to handle challenging situations with professionalism and empathy
Availability to work in the Greater Chicago Area on-site
Preferred
Familiarity with lost and found procedures is a bonus
Company
United Ground Express
United Ground Express provides a variety of airport services for passengers.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joanna G.
Human Resources Business Partner
Kevin Thomas
HR Business Partner
Recent News
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