Compass Datacenters · 1 day ago
Campus Operations Manager
Dallas, TX
Full-time
Onsite
Mid, Senior Level
5+ years expCompass Datacenters is seeking a Campus Operations Manager to oversee campus facility operations. This role focuses on providing expertise to outsourced operations personnel and ensuring adherence to processes for delivering services, while also promoting a strong customer experience and managing local teams.
ConstructionInformation TechnologySoftwareWeb Hosting
Responsibilities
Lead local campus resources in delivering uncompromising operations management and customer support
Assist in executing Global Operations and Compass strategic initiatives
Manage site start-up activities leading into daily operations as site(s) reach steady-state operations, including functional management of site teams and associated monthly billing controls
Promote 'Exceptional Customer Services' and maintain 'audit ready' facilities
Provide strong technical leadership, support and coaching for local resources, including Site Managers and front-line staff
Execute timely and accurate completion of daily operations management tasks, e.g., site rounds and readings, vendor management, customer tickets
Interface with customers related to site operations, communication / escalation of site anomalies and overall customer relationship management at the site level
Work with Sales team and other Compass teams, during the sales process, in setting proper customer expectations in the deployment of contracted solutions, supporting site tours for prospective customers and investors
Monitor and report on service level KPIs
Continually train the local team on Compass products, services and operational guidelines
Assist in developing, documenting and implementing policies, processes and procedures, as necessary
Be responsible and accountable for ensuring 100% adherence by all facility technicians to all customer SLAs, including facility uptime
Facilitating goal-level creation for the broader function and working with managers to ensure the goals cascade to all workers
Consistently monitor and evaluate the campus operations in search of methods/tools to optimize the process
Be a strong advocate of Compass Culture and lead the team by providing guidance and coaching
Actively engage and energize team members
Conduct regular meetings with direct reports, if any, and front-line staff to identify and resolve departmental or cross-functional issues
Identify training requirements of all existing and new team members and ensure all team members are fully trained and well informed on products/services, policies and procedures to meet performance expectations
Ensure adequate staff are always available to meet the business needs and identify recruitment needs, as required
Conduct performance evaluation of the direct reports, if any, and provide effective suggestions and feedback on staff performance
Continually assess team members and engage outsourced suppliers for any disciplinary actions or dismissals
Comply with all safety procedures and requirements and reinforce a culture of safety at all levels of operation
Advises and keeps Site Managers informed of progress of all jobs in order to control cost effectiveness in work assignments and availability of manpower
Provide required information to co-workers pertaining to service contracts, agreements and equipment guarantees
Qualification
Required
A bachelor's degree (or equivalent) and a minimum of 3 years of related experience, or 5 years of data center related experience in lieu of a bachelor's degree
Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers, and air conditioners, and electrical distribution
Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
A comprehensive understanding of critical environment management and the challenges of multi-tenant / hyperscale data center occupancy
At least five years' supervisory experience managing physical operations in an IT and/or Critical Environment infrastructure
At least three years' experience as a junior to mid-level manager leading and motivating a diverse, technical workforce
As a condition of employment, the employee must successfully complete a background investigation
Preferred
Enterprise-level Experience in managing large-scale and complex projects/programs
Working knowledge of audit and compliance requirements in a large global enterprise
Financial Management experience and good business acumen
Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
Strong verbal and written communication and organization skills
Must be able to multi-task and project manage many tasks simultaneously
College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience
Military experience will be advantageous
Company
Compass Datacenters
Compass Datacenters is a wholesale provider delivering dedicated data centers for businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.24BKey Investors
Brookfield Infrastructure PartnersKeybank
2023-06-27Debt Financing· $1.1B
2019-07-18Private Equity· $3B
2017-01-12Private Equity
Leadership Team
Chris Crosby
CEO
Jared Day
President and CFO
Recent News
2025-12-05
MarketScreener
2025-12-05
2025-11-28
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