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Pyramid Consulting, Inc · 4 days ago

Customer Success Manager

Lincolnshire, IL

Contract

Onsite

Mid Level

$40/hr - $42/hr

3+ years exp

Pyramid Consulting, Inc. is a leading IT Industry company, currently seeking a Customer Success Manager for a contract position. The role involves providing on-site technical support, managing customer relationships, and facilitating platform migration to ensure smooth transitions for clients.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Travel to customer locations to provide on-site technical support and equipment repairs

Diagnose, troubleshoot, and repair laptops, desktops, and printers

Perform hardware replacements, installations, and break/fix services

Manage daily service dispatches and accurately document work completed

Communicate professionally with end users and internal teams

Follow established service procedures, safety guidelines, and SLAs

Participate in on-call rotation and after-hours support as required

Value Proposition & Customer Engagement: Effectively "sell" the benefits of switching to the Sync platform

Address customer concerns, highlight new capabilities, and clearly articulate the value proposition to drive adoption

Stakeholder Identification: Proactively navigate Salesforce (SFDC) and the partner seller network to identify and engage the correct customer and internal contacts for each migration account

Commercial Analysis: Utilize the "Calc Tool" to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal, facilitating a smooth commercial transition

Change Management & Communication: Clearly articulate the migration plan to all stakeholders

This includes detailing the process, defining roles and responsibilities (RASCI), and outlining the user training strategy

Cross-Functional Coordination: Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration

Liaise with our change management & communication team to address and resolve any sales process issues or escalations that may arise

Qualification

Customer SuccessProgram ManagementSalesforce (SFDC)Change ManagementTechnology AdoptionStakeholder ManagementCommunication SkillsPresentation Skills

Required

Customer Success

Program Management

Platform Migration

Salesforce (SFDC)

Change Management

Technology Adoption

Stakeholder Management

Strong background in a sales, pre-sales, or customer success role with a proven track record of managing customer relationships and driving technology adoption

Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish

A 'seller' mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes

Proficiency with Salesforce (SFDC) for account and contact management

Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non-technical audiences

Ability to work independently and navigate a complex, matrixed organization to achieve results

Preferred

Experience with financial modelling or using tools to estimate commercial impact is a significant plus

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)