Guardian Life · 2 months ago
Broker Dealer Operations Specialist, Alternative Investments
New York
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $89K/yr
2+ years expGuardian Life is a reputable insurance company, and they are seeking a Broker Dealer Operations Specialist to deliver exceptional customer service for alternative investment products. This role involves managing operational inquiries, executing deliverables, and collaborating with internal teams to ensure efficient processes.
DentalFinancial ServicesHardwareInsuranceLife Insurance
No H1B
Responsibilities
Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing
Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health
Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach
Assist in systems testing and create training materials for field and home office teams
Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution
Work with internal teams to escalate and resolve high‑priority issues quickly
Enhance and maintain product documentation and internal resources to support platform users
Establish efficient workflow processes between Park Avenue Securities and fund administrators
Qualification
Required
2+ years of brokerage operations experience or 5+ years of related work experience
Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds
Strong working knowledge of subscription, redemption, conversion, and transfer processing
Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts
Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing
Experience in the managed account space, specifically Envestnet and/or Orion
Detail-oriented, able to work effectively with minimal supervision; strong problem-solving skills
Ability to prioritize in a fast-paced environment with multiple deadlines and processes
Strong verbal and written communication skills, including the ability to explain complex processes
Preferred
FINRA Securities license (Series 7 or Series 6)
Bachelor's degree
Benefits
Skill-building
Leadership development
Philanthropic opportunities
Supportive, flexible, and inclusive benefits and resources
Company
Guardian Life
Guardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-23Non Equity Assistance
Leadership Team
Andrew McMahon
Chairman and CEO
Michael Prestileo
Chief Strategy Officer
Recent News
2025-12-11
Company data provided by crunchbase