Brock University · 3 weeks ago
Student Financial Services Officer (Contract)
St. Catharines, Main Campus
Full-time, Contract
Hybrid
New Grad, Entry Level
$57K/yr - $92K/yrBrock University is one of Canada’s outstanding comprehensive universities, recognized for excellence and innovation. The Student Financial Services Officer advises students on their financial portfolios and plays a key role in recruitment and retention through financial planning and guidance.
EducationHigher EducationUniversities
Responsibilities
Meet with students and related parties through personal appointments, in person or online through other electronic and non-electronic forms of communication (ie. phone, email, etc.) to answer questions and provide guidance
Perform analytics and make recommendations on university financial programs that have a valuable impact to current and prospective students while facilitating University strategy
Attend Open House and various University functions outside of regular business hours to support student recruitment and retention
Make decisions with respect to emergency funding advances for students in dire financial need
Process loan application forms, including data entry, editing student data, reviewing, and adjusting amounts awarded
Evaluate student accounts to determine if or how much credit may be awarded to the student, in accordance with all policies and regulations, and process refunds to the student or NSLSC
Record detailed permanent notes on the student record to reflect relevant information regarding student interactions and/or status of account
Process, monitor, follow up and analyze customer invoicing
Perform collections functions for student and customer receivables, including tracking, analyzing, following up and negotiating settlements in accordance with approved University policy and procedures
Qualification
Required
A college diploma or undergraduate degree in a related field
Experience in higher education, with experience in Registration, Financial Aid, and Student Accounts
Excellent financial acumen, including knowledge of budget and basic accounting
Strong Excel skills (i.e., ability to create pivot tables VLOOKUP, filter, etc.)
Detailed knowledge of MS Office, BrockDB, Workday and OSAP Software
Knowledge of Freedom of Information and Protection of Privacy Act (FIPPA) requirements and related University confidentiality and release of student information practices
Excellent interpersonal, listening and verbal communication skills, to assist with understanding student needs and providing relevant financial counselling
Ability to de-escalate tensions in high-stress situations and provide guidance in a calm and professional manner
Ability to interpret financial accounts and effectively provide explanations to clients and colleagues
Accurate data entry and the ability to maintain detailed records
Ability to understand and remain current with extensive, complex, frequently updated policies and processes from OSAP, NSLSC, MCURES and Brock
Benefits
Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
Vacation: Up to 3 weeks per year, in addition to university holidays.
Flexible Work Arrangements: Hybrid work schedule available.
Company
Brock University
Brock University is a public research university in St. Catharines, Ontario, Canada.
Founded in 1964
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
Intellectual Property OntarioEmployment and Social Development Canada (ESDC)Canadian Internet Registration Authority
2024-04-08Grant
2023-05-30Grant
2022-07-27Grant
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