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EXL · 4 days ago

Sr. Engagement Manager, Collections Strategy

San Francisco, California, United States

Full-time

Onsite

Senior Level

6+ years exp

EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. The Collections Strategy Engagement Manager will lead the design, testing, and optimization of collections and recoveries strategies while engaging with senior stakeholders and cross-functional teams.

AnalyticsBankingOutsourcing

H1B Sponsor Likely

Responsibilities

Serve as the main client contact, engaging with senior stakeholders

Design and optimize collections strategies across channels and segments

Track key metrics (RPC, recovery rates, roll rates) and recommend improvements

Oversee policy changes, test new approaches, and monitor market trends

Partner with operations and vendors to execute strategy and drive results

Lead analytical projects and coordinate with offshore teams for delivery

Qualification

Collections strategySQLPythonPolicy optimizationUnsecured lending expertiseClient managementPeople managementStory buildingLeadership abilityProblem solvingCommunication skillsPresentation skills

Required

7+ years of experience in Collections strategy, along with in consulting, solution design and client management

SQL, Python

Policy optimization and experience with Banks / FinTechs

Unsecured lending expertise (Acquisitions/Underwriting)

Demonstrable leadership ability, superior problem solving and people management skills

Excellent communication, presentation and story building skills in a consulting setup

Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply

Company

EXL

EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries

Founded in 1999

New York, New York, USA

10001+ employees

http://www.exlservice.com

H1B Sponsorship

EXL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2020 (1)