Westinghouse Electric Company · 3 days ago
Customer Solutions Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $163K/yr
5+ years expWestinghouse Electric Company is dedicated to providing clean energy solutions and values its diverse workforce. The Customer Solutions Manager will focus on maintaining market share in the engineering solutions sector by developing customer relationships, creating tailored proposals, and collaborating with internal teams to address customer needs and ensure project success.
Electrical DistributionEnergyNuclear
Responsibilities
Develop customer relationships at multiple levels of the customer's organization to understand the customer's near- and long-term needs, preferences, alternate vendors, timing, and other restrictions/limitations. This will include demand creation, offer development, P&L ownership, resource planning, and IP protection
Using knowledge of the relevant Westinghouse products, develop commercial offers with, customer-specific value propositions – the right product at the right time at the right price
Collaborate with Global Product Management to set product strategy
Follow the project execution and customer interactions, and address customer issues. to facilitate understanding of customer needs and create PRA style proposals with value propositions to meet customer needs and secure OE
Accountable for OE and opportunity pipeline growth for product/technology areas
Aggregate financials, OE, pipeline growth, and MAS for all relevant product areas
Provide feedback to relevant internal organizations to ensure needed products, if not available, are developed in time to support customers' needs. Develop the business cases necessary to support the investment
Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations
Engage on emergent customer issues, leading the team until project management is available and engaged, working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution
Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth. Collaborate with Lead the organizations resource managers to produce high quality proposals
Maintain a good understanding of Intellectual Property (IP) aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Oversee approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS
Collaborate and co-ordinate with internal peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals
Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas
Qualification
Required
Bachelor's Degree in Engineering or related technical discipline
5+ years of experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels
Familiarity with Nuclear Power Plant design and operations (actual utility experience preferred)
Familiarity with Knowledge of Nuclear Power Plant PRA models and risk-informed applications, the current market drivers and participants, customers, and multiple levels of PRA practitioners and leadership
Benefits
Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Company
Westinghouse Electric Company
Westinghouse Electric Company provides innovative and secure nuclear technology solutions.
5001-10000 employees
H1B Sponsorship
Westinghouse Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.62BKey Investors
US Department of EnergyExport Development CanadaUK Government
2025-12-08Grant
2024-12-09Debt Financing· $1.45B
2023-07-27Grant· $13.43M
Leadership Team
Dan Sumner
Interim Chief Executive Officer
Justin Johnson
Executive Vice President and Chief Legal Officer
Recent News
Morningstar.com
2026-01-06
2025-12-18
Business Wire
2025-12-04
Company data provided by crunchbase