YoungWilliams ยท 18 hours ago
QA/Training Supervisor
Jefferson City, MO
Full-time
Onsite
Entry, Mid Level
1+ years expYoungWilliams is a company that oversees quality assurance and training operations. The QA/Training Supervisor is responsible for improving call center efficiency and effectiveness through data-driven insights and collaboration with leadership on training programs.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Establishes and communicates monthly QA monitoring targets
Manages QA team performance to ensure completion and achievement of established targets for the Income Maintenance mailroom
Utilizes trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training
Researches, develops, and implements new features, technologies, programs and methods to improve QA processes
Reviews training surveys and integrate feedback to improve the training program
Meets with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention
Oversees training programs for outreach team, supervisors, leads, and other levels of levels of project staff
Ensures all training material updates and improvements are made in a timely manner
Develops and improves knowledge testing methods and technologies
Regular and timely attendance
Other duties as assigned
Qualification
Required
Establishes and communicates monthly QA monitoring targets
Manages QA team performance to ensure completion and achievement of established targets for the Income Maintenance mailroom
Utilizes trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training
Researches, develops, and implements new features, technologies, programs and methods to improve QA processes
Reviews training surveys and integrate feedback to improve the training program
Meets with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention
Oversees training programs for outreach team, supervisors, leads, and other levels of levels of project staff
Ensures all training material updates and improvements are made in a timely manner
Develops and improves knowledge testing methods and technologies
Regular and timely attendance
High School diploma or equivalent required
At least one year of work experience as a trainer in a related field is required
Experience coaching, training, and motivating employees
Demonstrated interpersonal skills, presentation skills, and ability to work productively with all levels in an organization
Relevant computer skills such as PowerPoint, Outlook, and Word
Preferred
Bachelor's degree in education, training, or related field preferred
Experience with state programs is preferred
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
Company data provided by crunchbase