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Newcomb and Company · 4 days ago

Billing Specialist

Raleigh, NC

Full-time

Onsite

Entry Level

2+ years exp

Newcomb and Company is a full-service mechanical contractor providing innovative heating and air conditioning services. They are seeking a high-performing Billing Specialist responsible for managing complex billing operations, overseeing billing workflows, and resolving discrepancies.

Building MaterialConstructionHeating Ventilation and Air Conditioning (HVAC)

Responsibilities

Operate with a high level of customer service

Generate and issue accurate invoices for HVAC services, installations, maintenance contracts, and parts

Audit work orders, job costing, and technician notes to ensure billing integrity and compliance

Validate service ticket completion and job closure documentation prior to invoicing

Monitor and follow up on outstanding receivables; initiate customer outreach for payment resolution

Collaborate with technicians, project managers, and dispatch personnel to resolve billing discrepancies

Maintain comprehensive billing records and customer account files in accordance with audit and regulatory standards

Support monthly statement preparation, collections efforts, and payment application processes

Reconcile customer accounts and resolve payment discrepancies

Contribute to month-end revenue reporting and financial tracking

Ensure compliance with internal controls and external regulations (e.g., lien waivers, sales tax, contract terms)

Perform Billing Batch Reviews

Manage and respond to inquiries via the Billing Email channel

Investigate and resolve Billing Issues with urgency and accuracy

Conduct Collections Invoice Reviews and support collection efforts

Process and track Credit Requests and apply Credits accurately

Review Daily Cash Receipts and ensure proper posting

Manage Invoice Holds and monitor Invoices in Process

Track and follow up on Past Due accounts

Oversee Posting Inventory related to billing transactions

Execute Agreement Billing for service contracts

Identify and prepare jobs marked Ready for Billing

Process Refunds and ensure proper documentation

Process Service Billing with urgency and accuracy

Process Voids and maintain audit trails

Administer multiple Billing Portals and ensure data consistency across platforms

Demonstrate strong problem-solving skills and take initiative to resolve complex billing challenges

Exhibit exceptional attention to detail in all aspects of billing and documentation

Apply analytical thinking to identify trends, improve processes, and reduce errors

Communicate effectively with internal teams and customers to ensure billing clarity and resolution

Show readiness to lead billing operations, mentor junior staff, and contribute to strategic improvements

Qualification

Accounting degreeBilling experienceAnalytical skillsMicrosoft Office SuiteAccounting softwareAttention to detailCommunication skillsProblem-solving skillsIndependent work

Required

Associate's degree in Accounting, Finance, or a related field

Minimum of 2 years of billing or accounts receivable experience (service-based or project-driven environment a plus)

Proficiency in Microsoft Office Suite (Excel, Outlook, Word)

Strong analytical skills and attention to detail

Excellent written and verbal communication skills

Ability to work independently and manage multiple priorities in a fast-paced setting

Preferred

Experience with flat-rate pricing, time and materials billing, and contract billing models

Knowledge of lien rights and state-specific billing regulations

Proficiency in accounting software such as QuickBooks, Sage, or similar platforms

Experience supporting financial audits or internal compliance reviews

Benefits

Competitive salary

Comprehensive benefits package

Company

Newcomb and Company

Founded in 1954, Newcomb and Company is a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new-construction design and installation, and maintenance and replacement services.

Founded in 1954

Raleigh, North Carolina, USA

201-500 employees