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Hermès · 4 hours ago

Coordinator - Client Relations Center

Beverly Hills, CA

Full-time

Onsite

Entry Level

1+ years exp

Hermès is a renowned independent, family-owned French house known for high-quality craftsmanship. As the Client Relations Coordinator, you will be the first point of contact for clients, providing exceptional customer service through various communication channels and ensuring a seamless eCommerce experience.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written

Display and implement product knowledge, while conveying the Hermès style, values, and vision

Follow-up and resolve all client issues and inquiries in a timely manner

Respond to client voicemails

Place online orders and follow-up on pending orders

Resolve delivery issues related to e-Commerce orders

Maintain confidentiality and company policies for data protection and security

Adhere to all Hermès policy & procedures relative to role and responsibilities

Uphold high client expectations in every interaction

All other duties as assigned by supervisor

Qualification

Customer serviceCommunication skillsMicrosoft ExcelMicrosoft WordFrenchMandarinAttention to detailTeam playerProblem-solving

Required

Saturday & Sunday availability

1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment

Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge

Proactive at anticipating problems and capable of analyzing and arriving at a workable solution

Proactively seeks feedback to improve performance

Strong ability to exercise appropriate judgment

High level of attention to detail

Proven excellence at communication skills (verbal and written) and ability to multitask

Established knowledge of Microsoft Excel and Word

Preferred

Knowledge of French and/or Mandarin is a plus

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837

Saint-honoré, Rhone-Alpes, FRA

10001+ employees