Bank of America · 3 days ago
QA Lead / Manager – Merchant Business Software Suite (MBSS)
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBank of America is dedicated to improving financial lives through meaningful connections and responsible growth. They are seeking a QA Lead/Manager to build and lead a team focused on delivering quality assurance for the Merchant Business Software Suite, particularly in mobile and payment systems, while promoting Agile practices and ensuring compliance with technology standards.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
Qualification
Required
10+ years of experience managing QA functions within payments, merchant services, or financial systems
Strong understanding of POS environments, merchant transaction flows, and payment system integrations
Hands‑on experience testing mobile applications (Flutter experience preferred)
Proficiency with API testing and familiarity with ASP.NET application architectures
Expertise with test automation frameworks and tools such as Playwright, Selenium, or equivalent
Demonstrated experience building and maintaining automated UI test suites
Excellent analytical, problem‑solving, communication, and stakeholder‑management skills
Proven success leading QA teams through planning, execution, and delivery of complex technology initiatives
Preferred
Experience in financial services, payments, or fintech industry
Familiarity with CI/CD pipelines and test integration tools
Exposure to Agile development processes and project management tools (e.g., Jira, Confluence)
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-17
2026-01-17
Company data provided by crunchbase