Gordon Food Service · 6 days ago
Key Account Manager
Wyoming, Michigan
Full-time
Onsite
Mid LevelGordon Food Service is a leading food service provider, and they are seeking a Key Account Manager to achieve long-term business results while executing solutions for day-to-day concerns. This role is responsible for all interactions with customers and internal teams, ensuring successful execution of customer projects and building long-term relationships.
Food and Beverage
Responsibilities
Interacts frequently with external customers/Franchisee’s/Regional Operations Support teams. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS
Builds long-term customer relationships while meeting short-term objectives
Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met
Understands the customer’s business and priorities
Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization
Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution
Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales
Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc
Performs other duties as assigned
Qualification
Required
Written, verbal, organizational and communication skills as well as problem-solving capabilities
Ability to multitask, prioritize and be able to work independently or within a team environment
Customer service and time management skills
Negotiation skills and the ability to bring consensus or reconcile differences
Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skill at persuading others to change their minds or behavior
Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do
Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions
Company
Gordon Food Service
Gordon Food Service are food service operations such as restaurants like schools, universities, and hospitals.
Founded in 1897
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6.07M2018-07-02Debt Financing· $6.07M
Leadership Team
Rich Wolowski
Chief Executive Officer
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