Shell · 1 week ago
Jiffy Lube Standards Manager
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$146K/yr - $218K/yr
8+ years expShell is seeking a Jiffy Lube Standards Manager to join their team in Houston, Texas. This role will be responsible for developing and implementing Jiffy Lube standards to ensure consistent customer experiences across service centers.
EnergyOil and GasRenewable Energy
Responsibilities
Act as the lead of a team of six full-time employees (FTEs), responsible for developing standards, monitoring performance against those standards, deploying resources to address shortfalls, and accurately billing franchisees for the use of the Jiffy Lube system
Maintain the ownership of the Jiffy Lube Policy & Procedures Manual, working cross functionally across the organization to ensure all aspects of the offer, including operations, marketing, construction, HSSE, customer service, fleet, and technology, are accurately reflected in the manual. Publish updates as market conditions and/or changes to the business model dictate
Manage all compliance management activities, including monitoring, courtesy notifications, default notifications, and, if necessary, termination of Franchise Agreements
Accountable for ensuring that there is a robust process in place to actively monitor all sites for compliance to the standards, which is currently accomplished leveraging field staff, 3rd party vendors and a well-defined store audit process
Address identified deficiencies by deploying appropriate resources, including subject matter experts within your remit, to resolve operational issues effectively
Manage the billing process for all Jiffy Lube provided services (Royalties, POS Fees, Marketing Fees), which will also require exerting commercial leverage afforded in our contracts as necessary to help drive compliance to the standards
Qualification
Required
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
At least 8 years of experience, including frontline operations in a franchised business, with a solid understanding of standards and their practical application. Ideally, this will include some experience in the automotive sector
Proven ability to lead with a balanced approach, ensuring processes and standards are practical, valued by stakeholders, and aligned with the brand vision
Desire to develop and foster solid business relationships with colleagues, stakeholders, and partners, including franchisees and suppliers
Ability to deliver under pressure, prioritize and pivot projects accordingly to manage critical issues
Problem solver who challenges the current status quo and seeks opportunities for process improvement
Preferred
Bachelor's degree in business or a related field is preferred
Experience in developing and implementing processes and standards is a plus
Benefits
Medical, dental, vision coverage
Life Insurance
Business Travel Accident Insurance
Occupational Accidental Death Benefit programs
Company pension plan
401(k) plan
Up to 6 weeks of paid vacation time
Up to 11 paid holidays
Parental leave offering 16 weeks of paid leave for birthing parents
8 weeks of paid leave for non-birthing parents
Short-term disability leave for up to 26 weeks at 100% or 50% of base pay
Long-Term Disability insurance
Financial reimbursement for adoption, wellness, education, and personal learning expenses
Discretionary long-term incentives
Company
Shell
Shell is a global group of energy and petrochemicals companies.
10001+ employees
H1B Sponsorship
Shell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$750.4MKey Investors
US Department of EnergyThird Point
2024-11-11Grant· $0.4M
2021-10-27Post Ipo Equity· $750M
2005-07-20IPO
Leadership Team
David Bunch
Executive Vice President at Shell Mobility
Dean Aragón
CEO & Vice-Chairman - Shell Brands International AG
Recent News
2026-01-24
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