CBTS · 1 day ago
IT Support Technician - CTH (W2 Only, No Third Party)
Buffalo Grove, IL
Contract
Onsite
New Grad, Entry Level
$30/hr - $30/hrCBTS is seeking an IT Support Technician to assist with technical support and IT services. The role involves responding to tickets, resolving issues, and managing IT hardware and software support tasks.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
No H1B
Hiring Manager
Lucy Barredo
Responsibilities
Responding to tickets including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Procurement of IT equipment and services via standard process
Liaising with existing vendors
Installation, configuration and support to all hardware including laptops, desktops, printers, phones etc
Installation, configuration and support to all software including Windows, Microsoft Office and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Qualification
Required
Working experience with IT hardware such as desktops, laptops, printers etc
Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
Working knowledge of general IT related Business Administration Processes
Ability to meet deadlines and manage stress effectively in high-pressure situations
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
2025-11-04
Company data provided by crunchbase