Mathis Home ยท 3 days ago
CUSTOMER SERVICE TIER I (TULSA)- Non Safety Sensitive
Tulsa, Oklahoma, United States
Full-time
Onsite
New Grad, Entry Level
$13.48/hr - $16.34/hrMathis Home is a customer service-oriented company located in Tulsa, Oklahoma, seeking a Customer Service Tier I representative. The role involves providing effective customer service, assisting customers with their inquiries, and maintaining a professional environment.
E-CommerceFurnitureHome DecorOnline PortalsRetailWholesale
Responsibilities
Provide timely and accurate information to customers' requests and concerns
Assist customers, sales, and delivery drivers with purchases
Inbound calls and face-to-face interaction with customers regarding warranties and returns
Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
Flows up with factory on outstanding service orders to update status
Works non-sellable report to eliminate items waiting on parts
Partners with sales associates to meet and exceed customer service expectations
Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices
Any other duties as directed by management
Qualification
Required
Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
Positive attitude when working with customers
Customer service experience
Knowledge of employment and merchandise handling procedures
Ability to organize and manage multiple priorities
Maintain the office appearance by keeping everything neat and clean
File the daily invoices
Provide timely and accurate information to customers' requests and concerns
Assist customers, sales, and delivery drivers with purchases
Inbound calls and face-to-face interaction with customers regarding warranties and returns
Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
Flows up with factory on outstanding service orders to update status
Works non-sellable report to eliminate items waiting on parts
Partners with sales associates to meet and exceed customer service expectations
Any other duties as directed by management
Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion
Lifting up to 20 lbs. occasionally
Preferred
Customer service experience preferred
Benefits
Health, Dental & Vision
401K matching
Life Insurance
HSA
FSA
Accident, Critical Illness, and Hospital Indemnity coverage
Short- and Long-Term Disability and Employee Assistance Program
Employee discount
Company
Mathis Home
As a family-owned and operated business since 1960, Mathis Brothers Furniture remains as a top home furniture retailer.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tolu Bababunmi
Human Resources Business Partner
Company data provided by crunchbase