Gusto · 23 hours ago
Program Manager
New York, NY
Full-time
Hybrid
Senior Level
$94K/yr - $123K/yr
7+ years expGusto is on a mission to grow the small business economy, supporting over 400,000 small businesses across the country. The Program Manager will lead and execute strategic programs focused on optimizing workforce management capabilities, collaborating closely with various teams to ensure alignment with strategic goals.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Establish and manage the centralized intake process for new work across the Data, Quality, WFM, and Tool Administration sub-teams. Partner with leadership to prioritize the backlog, ensuring resource allocation focuses on the highest-impact initiatives aligned with CX goals
Lead and manage complex, cross-functional programs that span multiple CX teams. Oversee end-to-end delivery, ensuring projects are delivered on time, within scope, and meet business objectives
Act as the execution lead, facilitating agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) for the CXPI sub-teams to ensure a smooth and predictable delivery cadence
Serve as the central communication hub, providing clear, consistent, and transparent updates on program status, risks, and dependencies to stakeholders across all levels, including CX leadership and partner teams
Collaborate with cross-functional teams, including CX Operations, Planning, Scheduling, Intraday Management, Technology, and Analytics, to gather requirements, manage dependencies, and ensure successful program execution that directly benefits the WFM teams
Proactively identify, assess, and mitigate risks and issues that could impact the delivery of projects across the sub-teams. Manage complex dependencies between Data, Quality, WFM, and Tool Administration initiatives
Drive continuous improvement in program management, prioritization, and execution methodologies within the CXPI organization to increase team velocity and efficiency
Develop and maintain comprehensive program documentation, including roadmaps, program plans, status reports, and key decision logs
Qualification
Required
7-10+ years of progressive experience in program management, agile delivery, or strategic operations, ideally supporting technical or analytical teams within a high-growth environment
Proven experience managing a cross-functional work intake and prioritization process for multiple sub-teams (e.g., Data, Engineering, Operations, or WFM)
Deep understanding and practical experience with agile/scrum methodologies and a track record of successfully facilitating sprints and managing program backlogs
Exceptional program management skills, including planning, execution, risk management, and stakeholder communication for complex, multi-faceted initiatives
Strong ability to influence and build consensus across diverse technical and non-technical teams, including high-level cross-functional leadership
Excellent analytical and problem-solving skills with the ability to synthesize complex information from different sources (Data, Quality, WFM) into actionable execution plans
Proficiency in project management and agile tools (e.g., Jira, Asana, NotionAI)
Preferred
Experience in contact center operations or Workforce Management (WFM) environments is a strong plus
Benefits
Health Insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
Small Business Trends
2026-01-12
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
Company data provided by crunchbase