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American Express · 3 days ago

Director, Detection Operations, Internal Fraud

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$123K/yr - $215K/yr

10+ years exp

American Express is a company with a long history of innovation and a commitment to its customers and employees. The Director of Detection Operations is responsible for overseeing internal fraud detection systems and managing the operations team to ensure effective monitoring of insider threats and internal fraud risks across the enterprise.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts

Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams

Ensure operational coverage, service level adherence and timely escalation of high-risk incidents

Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems

Track and improve detection efficiency (hit rates, false positives, alert to case conversion)

Define and report on detection operations Key Performance Indicators (KPI)

Contribute to reporting on detection effectiveness and operational performance

Partner with investigations on case referrals and feedback loops to refine detection quality

Support audit and regulatory review of detection operations

Build and manage a team of fraud detection analysts and operations specialists

Drive a culture of operational discipline, continuous improvement and risk ownership

Qualification

Fraud operations experienceFraud monitoring toolsInsider threat detectionCase management systemsOperational KPIsGlobal operations managementAnalytical problem solvingCollaboration skillsOrganizational skills