PRIME AE Group, Inc. · 1 day ago
Traffic Management Center Dispatcher Operator (TMC Operator)
Ocoee, FL
Full-time
Onsite
New Grad, Entry LevelPRIME AE Group, Inc. is a nationally ranked architecture and engineering firm focused on improving community experiences through innovative solutions. They are seeking a Traffic Management Center Dispatcher Operator to monitor roadway conditions and manage incidents in a fast-paced, 24/7 environment, ensuring customer safety and efficient traffic operations.
Building MaterialConsultingReal Estate
Responsibilities
Monitor Turnpike roadways using CCTV cameras, Florida Highway Patrol communications, and other traffic information sources to detect and verify incidents
Accurately enter, update, and manage incidents in the SunGuide database
Disseminate real-time traveler information through ITS devices including Dynamic Message Signs (DMS), Highway Advisory Radio, 511, Public Information Displays, and email alerts
Activate ITS devices for FDLE-approved Amber, Silver, and Law Enforcement Officer (LEO) Alerts
Coordinate incident notifications via two-way radio, phone, and email with Turnpike staff, districts, and emergency responders
Activate and manage the Rapid Incident Scene Clearance (RISC) program, including timekeeping and documentation
Dispatch and monitor Road Ranger Safety Patrol operators, ensuring accurate logging and on-camera safety verification
Track fleet activity using automated vehicle location systems
Monitor ITS devices and systems, troubleshoot issues, and report outages to the ITS Operations Team
Complete Operations Management System (OMS) tickets related to roadway maintenance, construction damage, and facility issues
Provide after-hours support for facilities work orders and emergency facility issues
Maintain real-time quality control of public-facing traffic information displayed on DMS, PID, and Florida 511
Respond to public phone calls regarding roadway conditions, toll information, and Road Ranger assistance
Conduct routine camera tours to proactively identify incidents and special events impacting traffic
Document maintenance activities for ITS contractors and review daily shift change and ITS help desk reports
Participate in monthly TMC staff meetings and ongoing operational coordination
Qualification
Required
Knowledge of major local and regional roadways
Experience working in a call center, control center, dispatch center, or similar real-time operations environment
Ability to gather, analyze, and disseminate information from multiple sources including CCTV, scanners, two-way radio, field personnel, and the public
Strong multitasking skills with the ability to prioritize and perform under pressure in a fast-paced environment
Proficiency in using two-way radio systems and incident management software
Ability to read, interpret, and apply technical and operational documents such as TMC procedures and traffic management guidelines
Strong communication skills and ability to collaborate effectively with internal teams and external partners
Flexibility to work rotating shifts, nights, weekends, and holidays as required
Benefits
Full-Career Support: Flexible career paths across disciplines, from technical specialist to project leadership.
People-First Culture: We hire top talent, champion diversity, trust, and integrity.
Meaningful Impact: Work on projects—from community centers and hospitals to federal, transportation, and water systems—that tangibly improve lives.
Growth-Oriented: Strategically expanding capabilities and geography (e.g., Southeast acquisition, federal growth) with strong backing from investors.
National Yet Local: Enjoy the resources of a big firm with the agility and client intimacy of local offices.
Company
PRIME AE Group, Inc.
PRIME AE is an architecture, engineering, and construction management firm with designs on a better tomorrow.
Founded in 2007
501-1000 employees
H1B Sponsorship
PRIME AE Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (7)
2022 (7)
2021 (7)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
NewHold Enterprises
2019-12-17Undisclosed
Leadership Team
Kumar Buvanendaran
Executive Chairman
Recent News
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