Mutual of Omaha Mortgage · 1 day ago
Call Center Sales Team Lead
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
2+ years expMutual of Omaha Mortgage is a Fortune 300 Company that is committed to customer and employee care. They are seeking a Call Center Sales Team Lead to manage a team of outbound call professionals, focusing on lead generation and customer engagement while driving performance metrics.
BankingFinanceFinancial ServicesMortgage
Responsibilities
Lead a team of Sales & Service Development Representatives to meet and exceed performance goals in lead generation, customer engagement, and service
Monitor daily performance and call activity, providing real-time coaching, feedback, and support
Foster a culture of accountability, energy, and continuous improvement
Provide regular one-on-one coaching sessions, performance reviews, and skill development plans
Train new team members on call scripts, objection handling, CRM systems, and outreach best practices
Ensure call scripts, rebuttals, and service workflows are followed accurately and consistently
Identify areas for process improvements and collaborate with cross-functional teams to implement changes
Own and interpret team performance data to drive decision-making, accountability, and continuous improvement
Track, analyze, and trend key performance indicators (KPIs) including call volume, conversion rates, lead quality, contact rates, service resolution, productivity, and customer satisfaction
Translate raw data into clear insights that identify performance gaps, coaching opportunities, and process improvements
Prepare and deliver regular performance reports, dashboards, and summaries for leadership, highlighting trends, risks, and recommended actions
Model and reinforce strong customer engagement practices, emphasizing trust-building, responsiveness, and clear communication
Serve as an escalation point for customer concerns not resolved at the rep level
Qualification
Required
2+ years of experience in a team lead or supervisory role in a call center or high-volume phone sales environment
Prior hands-on experience in outbound/inbound sales, lead qualification, or customer service
Proven ability to coach and motivate individuals toward achieving and exceeding KPIs
Strong communication skills—both verbal and written
Experience using CRM systems and call management tools
Organized, data-driven, and able to manage multiple priorities in a fast-paced environment
High emotional intelligence and a people-first leadership style
Preferred
Experience in the financial services, mortgage, or insurance industries
Familiarity with scripting and quality assurance tools
Benefits
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
Company
Mutual of Omaha Mortgage
Mutual of Omaha Mortgage specializes in sales, training, marketing and mortgage advisory services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Torrey Larsen
Executive Vice President
Recent News
2025-10-07
2025-10-04
Company data provided by crunchbase