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TikTok · 9 hours ago

Workflow Strategist - USDS

San Jose, CA

Full-time

Onsite

Mid Level

$96K/yr - $169K/yr

3+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Workflow Strategist for their U.S. Data Security (USDS) division. This role involves managing the operational execution and strategy of workflows related to human moderation for Trust and Safety, collaborating with cross-functional partners to optimize processes and ensure efficiency metrics are met.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Organize the process, implementation, and launch of product/policy developments, strategy intakes, and recovery/normalization projects. Responsibilities include coordination, status updates, problem resolution, and resource allocation

Collaboration with XFN teams like Product and Algo/Eng for any new projects or workflow requests, gathering any information that would support the planning and allocation process

Design and execute an operations strategy for allocating workflows between in-house and BPO teams and maximizing the effectiveness of the infrastructure

Work alongside Capacity and WFM teams to ensure proper staffing and forecasting

Coordinate with Training and Quality for any new requests that come in and ensure that coverage is allocated when needed

Ensuring that projects are documented, risk is reduced, resources are properly allocated and equipped, and issues are managed in the process

Responsible for connecting all stakeholders to keep everyone informed of the plans, strategies, and updates to fulfill and manage the requirements needed

Keep track of progress and communicate updates and changes in a timely manner, while keeping everyone accountable

Assess the effectiveness and health of the products and propose changes to optimize/normalize the queue and moderation workflow

Improve the business operation efficiency. These changes can range from identifying strategy issues to initiating queue interface changes

Set achievable targets and hold moderation teams accountable to those standards in coordination with XFN, such as Site Management, RM team, and QA team

Coordinate with all stakeholders to analyze efficiency & productivity (SLAs) and/or quality metrics (KPIs) and create operational plans to address root causes and escalate moderation issues

Create and manage all knowledge about workflows within USDS - ensuring it reflects the most up to date information for both product details and moderation workflows

Ensure queues are ready for use by creating the production and training queues, binding the policy, aligning with the product team on template changes/requirements, enqueueing training cases, creating the TTP logical queue, and updating documentation

Qualification

Trust & Safety experienceOperational project managementCross-functional collaborationProcess designQueue managementResilienceAttention to detailWritten communicationOral communicationAdaptability

Required

3+ years of work experience, ideally in Trust & Safety, Operational, or Program Management roles

Demonstrated success in managing strategic and operationally complex projects

Proven ability to collaborate cross-functionally

Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in important situations

Preferred

Attention to detail, highly self-driven and results-oriented

Strong written and oral communication skills

Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role

Your resilience and commitment to self-care to manage the emotional demands of the role

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)